Tier 3 Helpdesk Technician — Expert Escalations & Automation

Protingent; Bellevue (WA); On-site; USD 44,000 - 63,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

401k plan

Education/certification reimbursement

Pre-tax commuter benefits

Job summary

Protingent is seeking a Helpdesk Technician for a contract role in Bellevue, WA. You will serve as an escalation point for complex issues, analyze, diagnose, and resolve hardware, software, and application problems, and document findings for Tier 1-2 staff.

You will collaborate with system admins and engineers on infrastructure issues, improve processes, and support deployments and upgrades while maintaining strong security practices.

Qualifications

• 7+ years in IT support or related role, at least 2 years at Tier 3.

Responsibilities

• Serve as escalation point for advanced troubleshooting and in-depth issues.

Skills

Windows expert

Networking fundamentals

ITSM platforms

Cybersecurity best practices

Documentation

AI tooling awareness

Mentorship & guidance

Education

Bachelor's degree in IT/related field

CompTIA Network+ / Security+

CCNA / ITIL Foundation

Tools

ServiceNow

Jira Service Management

PowerShell

Python

Azure AD / M365

Job description

Protingent is seeking a Helpdesk Technician for a contract role in Bellevue, WA. You will serve as an escalation point for complex issues, analyze, diagnose, and resolve hardware, software, and application problems, and document findings for Tier 1-2 staff.

You will collaborate with system admins and engineers on infrastructure issues, improve processes, and support deployments and upgrades while maintaining strong security practices.