Tier 3 Engineer with Security Clearance

Integral Federal, Inc.; McLean (VA); On-site; USD 110,000 - 138,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with immediate vesting

Bonuses & Awards

Paid Time Off

Professional Training Reimbursement

Employee Assistance Program

Parental Leave

Job summary

Integral Federal, Inc. is seeking a Tier 3 Engineer to deliver 24×7 IT operations support for VA/OIT PDS BAM/MBS. The role focuses on incident resolution, monitoring, patching, and deployments to ensure secure, reliable solutions.

You will produce postmortems, event reports, and trend analyses, while applying SRE practices to improve resiliency and system health. Prior 7–10 years in IT with a CS/IT degree required.

Qualifications

• Bachelor’s degree in CS or IT field with 7–10 years of experience.
• Experience delivering 24×7 support, incident triage, and resolving incidents within SLTs.
• Experience with patching, backup/recovery, monitoring, and deployments.

Responsibilities

• Respond to alerts, HPIs/CPIs, and produce Event Update Reports and Postmortems.
• Apply OS/application patches, monitor environments, and support deployments.
• Monitor dashboards, logs, telemetry, and capacity; perform trend analyses.
• Produce Postmortem Reports and After-Action Reports (AARs) and recommend optimizations.
• Implement SRE practices to improve monitoring, fault tolerance, and automated testing.
• Support after-hours releases and validate maximum-load performance.

Skills

24x7 support

Incident resolution

Monitoring

Patching

SRE practices

Postmortems

Root cause analysis

Deployments

Education

Bachelor's Degree in CS or IT-related field

Tools

.NET

Java

Oracle

Job description

The Tier 3 Engineer provides 24×7×365 operational support, troubleshooting, and incident resolution for the Department of Veterans Affairs (VA), Office of Information and Technology (OIT), Product Delivery Services (PDS), Benefits and Memorials (BAM), and Memorial and Benefit Services (MBS). The Tier 3 Engineer delivers secure, reliable, and effective Information Technology (IT) solutions that support the Department’s mission. Responsibilities * Respond to alerts, HPIs/CPIs, and produce Event Update Reports and Postmortems.

• Apply OS/application patches, monitor environments, and support deployments.
• Monitor environments continuously, including dashboards, logs, telemetry, availability, and capacity metrics. * Produce Postmortem Reports, Event Update Reports, and After‑Action Reports (AARs). * Provide trend analysis, performance assessments, and recommendations for system optimizations. Perform OS and application patching, backup and restoration operations, job scheduling, and environment maintenance. * Support deployments (including after-hours releases), validating maximum‑load performance and ensuring release stability
• Implement SRE practices to improve monitoring, fault tolerance, resiliency, logging, alerting, and automated testing. * Support proactive monitoring, synthetic tests, and integration validations to prevent outages and maintain SLTs Qualifications Required: * Bachelor’s Degree in computer science or an IT-related degree with 7-10 years' experience
• Experience providing 24×7 support, responding to automated alerts, HPIs/CPIs, and resolving incidents under strict SLTs. * Experience performing patching, maintenance, backup/recovery, monitoring, and environment support. * Experience producing postmortems, outage reports, event updates, and conducting root‑cause analysis. * Experience supporting deployments, incident triage, synthetic monitoring, and SRE‑aligned processes.
• Public Trust Preferred: * Experience with .NET/Java/Oracle; VA systems; cloud operations Salary Range: $110,000 - $138,000 The above salary range represents a general guideline. Integral Federal considers a number of factors when determining base salary offers, such as the scope and responsibilities of the position and the candidate's experience, education, skills, and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and/or discretionary bonuses in addition to base pay. Company Overview Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure. Integral is headquartered in McLean, VA and serves clients throughout the country. We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal! Our package also includes:
• Medical, Dental & Vision Insurance
• Flexible Spending Accounts
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off & Holidays
• Earned Bonuses & Awards
• Professional Training Reimbursement
• Employee Assistance Program Equal Opportunity Employer/Protected Veteran/Disability