Tier 2 Lead: Deskside & Executive Support Leader

Unissant; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

Unissant, Inc. is seeking a Tier 2 Lead to join our team supporting a government client in the Washington, DC area. The ideal candidate is a service-oriented technical leader with deskside and executive support experience.

You will lead Tier 2 deskside activities, coordinate incidents, promote strong customer interaction, and help improve performance across enterprise environments. Willingness to travel within a 50-mile radius of NIH Bethesda and to work in government facilities is required.

Qualifications

• Bachelor's degree required; STEM or IT field preferred.
• MBA is preferred.
• Experience with enterprise end-user computing and service delivery.
• Ability to manage competing priorities in fast-paced environments.

Responsibilities

• Lead Tier 2 deskside and executive support activities in alignment with customer expectations and priorities.
• Coordinate technical support for incidents, service requests, IMAC activities, hardware lifecycles, and customer-facing needs.
• Promote outstanding customer interaction skills together with strong technical knowledge across enterprise support services.
• Support escalations, issue resolution, and service continuity for deskside and executive support.
• Collaborate with service teams, stakeholders, and leadership to improve performance, customer satisfaction, and responsiveness.
• Contribute to process improvements, documentation updates, and operational reporting that strengthen Tier 2 service delivery.

Skills

Deskside support

Executive support

Customer service

Incident coordination

Education

Bachelor's Degree (CS/IT/IS)

MBA preferred

Job description

Unissant, Inc. is seeking a Tier 2 Lead to join our team supporting a government client in the Washington, DC area. The ideal candidate is a service-oriented technical leader with deskside and executive support experience.

You will lead Tier 2 deskside activities, coordinate incidents, promote strong customer interaction, and help improve performance across enterprise environments. Willingness to travel within a 50-mile radius of NIH Bethesda and to work in government facilities is required.