Tier 2 IT Help Desk Support Specialist

Christian Living Communities; Englewood, Northern (CO, KY); Hybrid; USD 47,000 - 56,000; Full time

Benefits offered by this job

Retirement with match

Dental Insurance

Vision Insurance

Disability & Life Insurance

Job summary

Christian Living Communities | Cappella Living Solutions is seeking an IT Desktop Support professional in Colorado to install, maintain and troubleshoot staff hardware and software. The role emphasizes reliable, user-focused service and on-going staff training to keep systems running smoothly.

The ideal candidate has 3+ years of enterprise desktop support experience, strong Windows/Office skills, and a valid Colorado MVR.

Qualifications

• Bachelor's degree in computer science or applicable work experience.
• 3+ years of experience providing desktop support in an enterprise setting.
• Must possess an MVR in good standing in the state of Colorado with reliable transportation.

Responsibilities

• Install, maintain, and troubleshoot workstation hardware, software, peripherals, and corporate phone systems for staff.
• Provide technical assistance and training to staff on desktop applications and systems.
• Diagnose and resolve hardware, software, and network connectivity issues encountered by the team.
• Manage and maintain IT asset inventory to ensure staff have needed technology.
• Document support requests, resolutions, and procedures in the ticketing system.
• Collaborate with IT to rollout new technologies and software.
• Participate in on-call rotation for after-hours support, about once a month.
• Perform other duties as assigned.

Skills

Desktop support

Windows & Office

Communication skills

Problem-solving

Independence & teamwork

Education

Bachelor's degree in computer science or applicable work experience

Tools

Ticketing system

Networking basics

Job description

Christian Living Communities (CLC) | Cappella Living Solutions (CLS) are dedicated to and known for shattering the stereotypes of aging services. Our team is revolutionizing senior living communities by breaking down barriers and embracing the wisdom, experience and vitality of our elders! In other words, we are working to create citizenship for all those who work and live in our Communities.

We welcome people of all beliefs, or non-beliefs, and we welcome and encourage people from all faiths and backgrounds to apply to our positions. At CLC - Cappella, we believe that a diverse workforce with a wealth of experiences and talents helps our entire organization through fresh ideas and perspectives, opportunities for innovation, and better practices.We believe that by honoring and celebrating our diversity, we create unity.

In some cases, the information in a job description may have skills that you are not sure are in line with your previous experience.If your experience is close to what you see listed here, and if you have valid licensure/certification (if required), please still consider applying with us.We have found that diversity of experience and skills, combined with a passion for working with older adults makes for an excellent team member. We are serious about providing equal pay for equal work, and post and hire within defined hiring salary ranges so you know what to expect!

• World's Best Culture: Certified for three consecutive years
• Top 15% Nationally: Recognized for both CLC and Cappella Living Solutions via the 2025 Activated Insights Awards.
• Legacy & Stability: Celebrating 54 years of service, anchored by the annual Founders Day Breakfast.

Job Description

This Job is Perfect for You if:

• You Value a Listening Culture: You’re looking for an employer who genuinely listens to its staff and continuously strives to create an outstanding workplace.
• You Thrive in a Fun and Friendly Environment: You enjoy working in a setting where camaraderie and a light-hearted atmosphere are part of the daily routine, and where the leadership team is approachable and supportive.
• You Excel in Problem-Solving: You have a knack for tackling and resolving complex technical issues, and you take pride in finding solutions that keep small to medium-sized business operations running smoothly.
• You’re Passionate About Helping Others: You find satisfaction in empowering people by ensuring their IT systems function seamlessly, enhancing their day-to-day productivity and success.
• You Seek Collaborative Growth: You're eager to join a team of skilled and cooperative professionals who share knowledge and foster a learning environment.
• You Aspire for Professional Development: Youappreciate an employer who supports your professional journey through ongoing training and certification opportunities.

This position pays $33.70 - $41.10 / hour based on relevant experience.

Qualifications

• Install, maintain, and troubleshoot workstation hardware, software, peripherals, and corporate phone systems for our staff.
• Provide technical assistance and training to staff members on desktop applications and systems.
• Diagnose and resolve hardware, software, and network connectivity issues encountered by our team.
• Manage and maintain our inventory of IT assets, ensuring our staff has the technology they need.
• Document support requests, resolutions, and procedures accurately in our ticketing system.
• Collaborate with the IT team to roll out new technologies and software, enhancing our staff's capabilities.
• Participate in on-call rotation for after-hours support, approximately once a month.
• Other duties as assigned.

Basic Qualifications & Experience

• Bachelor's degree in computer science or applicable work experience.
• 3+ years of experience providing desktop support in an enterprise setting.
• Must possess an MVR in good standing in the state of Colorado with reliable transportation.
• Excellent communication skills and ability to work with a diverse group of people.
• Strong problem-solving skills, with the ability to troubleshoot technical issues in a timely manner.
• Proficiency with Microsoft Windows and Office applications
• Experience with networking and security protocols.
• Ability to work independently and as part of a team.

Working Conditions / Physical Requirements

• Position requires light physical work.
• Lifting, pushing, or pulling objects up to 10 pounds frequently and/or up to 30 pounds occasionally.
• Rotating weekend and on call shifts - usually 1 time per month
• Interacts with residents, family members and visitors on occasion, but does not support those users from an IT perspective.

Additional Information

If you are considering a position at Christian Living Communities | Cappella Living Solutions, we have a wide range of benefits to consider! These may vary based on the status of the role (PT, FT, or PRN).

Retirement (with match)

Dental, Vision, Disability & Life Insurance

We envision a warm and welcoming environment for all residents, team members, family members, and members of our communities - a place of belonging. Please let us know if you require accommodation during the interview process.

We ask all applicants to carefully review the hiring salary range for each posted job opportunity, as we will not hire outside the predetermined range. This position will be accepting applications through 10/10/26. Job posting may close early due to the volume of applicants.

All your information will be kept confidential according to EEO guidelines.