Tier 2 Helpdesk Technician - Fast-Paced IT Support

Tgi Main Company; Cherry Hill Township (NJ); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Vision insurance

PTO

401(k)

Job summary

Tgi Main Company in Cherry Hill Township is seeking a Helpdesk Tier 2 professional to provide IT support. You will resolve issues, support users, and document activities in a high-paced environment.

Ideal candidates have a minimum of 2-3 years of IT support experience, familiarity with Windows Server, Active Directory, and Office 365. The position offers a salary range of $65,000 - $75,000 per year along with benefits including health insurance and PTO.

Qualifications

• 2-3 years of IT experience required.
• Experience with Windows Server 2008/2012/2016/2019 and Active Directory management.
• Familiarity with Office 365 and basic network troubleshooting.

Responsibilities

• Support resolution of issues escalated from Tier 1 support.
• Document project initiation and closing activities.
• Ensure performance metrics are met.
• Communicate proactively with customers and team members.
• Recreate user issues for resolution.

Skills

Excellent written and verbal communications skills

Excellent troubleshooting skills

Strong documentation skills

Professional demeanor

Tools

Windows Server

Active Directory

Office 365 Administration

Network Troubleshooting

Virtualization

Job description

Tgi Main Company in Cherry Hill Township is seeking a Helpdesk Tier 2 professional to provide IT support. You will resolve issues, support users, and document activities in a high-paced environment.

Ideal candidates have a minimum of 2-3 years of IT support experience, familiarity with Windows Server, Active Directory, and Office 365. The position offers a salary range of $65,000 - $75,000 per year along with benefits including health insurance and PTO.