Tier 1 IT Support Technician

1Above Technology; Richardson (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

1Above Technology is seeking a Tier 1 Helpdesk Technician. In this full-time, on-site role, you will provide essential technical support, troubleshoot issues, and enhance customer satisfaction. You will be part of a dynamic team dedicated to innovative technology solutions. If you have strong communication skills and a passion for IT, we invite you to apply.

Benefits

Generous and flexible paid time off

Competitive health insurance plans

401(k) match after 1 year of employment

Qualifications

• Experience in desktop computer support and troubleshooting.
• Knowledge of computer hardware and software.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Log and track all incidents and service requests using the help desk ticketing system.

Skills

Problem-solving

Communication

Customer Service

Education

Relevant certifications or degrees in computer science or a related field

Job description

1Above Technology is a leading technology solutions provider established in 2005, with a strong presence in the Greater Los Angeles area and servicing companies nationwide. Our highly experienced team is passionate about technology and delivering the best innovations in technological solutions. At 1Above, we believe in providing technology that works for you, not against you.

Role Description

This is a full-time, on-site role for a Tier 1 Helpdesk Technician in Los Angeles, CA. The Helpdesk Technician will be responsible for the following:

Key Responsibilities:

• Provide first-level technical support to end-users via phone, email, and in-person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Assist with setting up and configuring computer systems and applications.
• Log and track all incidents and service requests using the help desk ticketing system.
• Escalate complex issues to Tier 2 or other appropriate IT staff.
• Follow up with end-users to ensure issues are resolved satisfactorily.
• Maintain up-to-date knowledge of company software and hardware.
• Assist in maintaining and updating help desk documentation and FAQs.
• Provide excellent customer service and maintain a high level of user satisfaction.

Qualifications

• Experience in desktop computer support and troubleshooting
• Knowledge of computer hardware and software
• Strong problem-solving skills
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment
• Relevant certifications or degrees in computer science or a related field are a plus
• Strong Customer Service sills

Our benefits include:

Generous and flexible paid time off including paid personal time off

Competitive health insurance plans and 401(k) match after 1 year of employment

Compensation:

$20-23/hr based on experience

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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