Tier 1 IT Remote/Field Technician

ZipRecruiter; Northbrook (IL); Remote; USD 40,000 - 55,000; Full time

Job summary

A family-run tech company, leading in automotive IT support, seeks a hands-on IT Support Technician. You will be responsible for troubleshooting and resolving issues in various dealerships, with a focus on long-term growth and stability in your career. Must be willing to travel locally within the Chicagoland area.

Benefits

Long-Term Stability

On-the-Job Training

Local Travel

Qualifications

• Strong communication skills for client interaction.
• Valid driver's license and reliable transportation required.
• Working knowledge of network troubleshooting and equipment.

Responsibilities

• Install and perform minor repairs on hardware, software, cabling.
• Troubleshoot and resolve LAN/WAN/Wireless issues independently.
• Diagnose and repair end-user Microsoft Operating Systems.

Skills

Communication

Problem Solving

Network Troubleshooting

Education

High school diploma or GED

Tools

Microsoft Windows 10

Microsoft Windows 11

MS Office Suite

Antivirus Software

Backup Applications

Job description

Job DescriptionJob DescriptionReady to Build a Career, Not Just Take a Job?
AtLeading Edge Solutions, we’re not your standard tech company—we’re afamily-run businessthat’s beenpowering the automotive industry for over 21 years. We specialize insupporting our clients in all things IT so they can keep their car dealerships running smoothly. Our team sticks around for the long haul because we take care of our people.

Due to growth, we’re looking fora hands-on problem solver to join our team—someone who enjoys working with their hands, troubleshooting, and seeing the direct impact of their work. If you want asteady, long-term career(not just a gig), and the chance towork across the Chicagoland and tri-state area.What You’ll Be Doing

• Install and perform minor repairs to hardware, software, cabling and peripheral equipment, following current best practices.
• Ability to troubleshoot and resolve issues pertaining to hardware/software/connectivity in LAN/WAN/Wireless networks independently and using current job knowledge, research and external resources.
• Diagnose and repair end user Microsoft Operating Systems and Applications as well as vendor supplied hardware and software.
• Perform workstation upgrade/replacement; participate in the deployment of new hardware and software platforms.
• Identify and remove malware and viruses using latest tools and techniques.
• Proactively identify potential issues, perform root cause analysis and make suggestions for remediation including additional products or services.
• Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
• Performs other duties or special projects as assigned.
• Remotely assist clients via phone and RMM tool

What You Need to Bring to the Table

• Strongcommunication skills—you’ll be working with clients and teammates daily
• Aproblem-solving mindset—we need someone who can think on their feet
• Ability to workindependently and meet job standards
• Willingness totravel locally(company vehicle provided after onboarding)
• Flexibility forfull-time work, including occasional overtime

Requirements

• High school diploma or GED
• Valid driver’s licenseandreliable transportation
• Microsoft Windows: Windows10, Windows 11 OS Proficiency.
• Working knowledge with network troubleshooting and network equipment.
• Ability to install peripherals printers, scanners, etc.
• Ability to reload computers with Windows OS.
• Ability to prep IT equipment for installations.
• Working knowledge implementing and configuring MS Office Suite.
• Working knowledge troubleshooting and configuring email applications.
• Working knowledge of antivirus Software.
• Working knowledge of backup applications.
• Microsoft Azure / Office 365 experience.
• Experience with the following systems is a plus:
  • ConnectWise Manage PSA
  • ConnectWise Automate RMM
  • Cisco Meraki

Why Work With Us?

• Long-Term Stability– Our team sticks around because we invest in them
• Local Travel– Primarily Chicagoland Area and some Indiana and Wisconsin areas
• On-the-Job Training– We’ll teach you the ropes if you’re eager to learn

If you’re ready to roll up your sleeves and build something real, apply today!

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