Tier 1, IT Help Desk Support

centretechnologies; Austin (TX); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid Work Options

Medical, Dental, Vision Insurance

401(k) with employer match

Job summary

centretechnologies is looking for a Tier 1 Help Desk Support Technician to join our expanding team in Austin, Texas. The role involves troubleshooting various IT infrastructure technologies, managing problem escalations, and delivering high-quality customer service.

We offer hybrid work options, competitive benefits like medical and 401(k), and a collaborative environment for growth. Previous experience in IT and strong communication skills are essential.

Qualifications

• 2+ years experience in an IT related field.
• Knowledge of Windows 7/8/10 and Microsoft Office suite.
• Understanding of basic network concepts and Desktop Deployment.

Responsibilities

• Implement and support IT Infrastructure technologies.
• Manage deployment of equipment per technology policies.
• Prepare and deliver complete documentation for all projects.

Skills

Problem management

Excellent troubleshooting

Written/verbal communication

Customer service skills

Time management

Education

2+ years experience in IT

Bachelor’s Degree

High School Degree

Tools

Microsoft Office Suite

Windows Administration tools

Virtualization tools

Job description

We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician!

Our Company Culture

Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success. Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients. Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs.

Centre Company Benefits

• Hybrid Work Options, Paid Time Off, and Paid Holidays
• Medical, Dental, Vision, and 401(k) with employer match contributions
• Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally

Position Summary

The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, onboarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned.

Essential Duties and Responsibilities

• Problem management and escalation of issues in a timely manner
• Prioritization of tasks and meeting of deadlines, excellent time management skills
• Excellent troubleshooting and assessment skills
• Excellent written/verbal communication skills
• Must be a team player with outstanding customer service skills
• Entry of time sheets, expense reports and documentation on or before deadline
• Keep up-to-date on market trends, theory and new ways of doing things; embrace change
• Assist with change-management activities
• Prepare and deliver complete and concise documentation for all projects
• Present progress reports to immediate supervisor and or Project Manager (if so assigned)
• Help turn business problems into technical solutions
• Manage deployment of equipment in compliance with established technology policies.
• Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues.

Education/Experience/Certifications

• 2+ years experience in IT related study or field.
• Must possess basic knowledge and experience with: Windows 7/8/10
• Microsoft Office suite
• Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.)
• Understanding of basic network concepts
• Understanding of application, desktop, and server virtualization
• Understanding of Desktop Deployment / Imaging
• Bachelor’s Degree a plus

Desired Experience/Certifications

• Certifications
  • CompTIA A+ Certification a plus
  • MDAA, MCSA
• Windows Server 2008/2012/2016
• Microsoft Office365 Admin portal
• Understanding of File Permissions (NTFS & Sharing)
• High School Degree required
• Associate's Degree or higher preferred

Work Environment and Physical Demands

• Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
• Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required
• Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role.
• The noise level in the work environment is moderate.
• Local travel occasionally required