Tier 1 Helpdesk Support

TEKsystems; Coppell (TX); Hybrid; USD 10,000 - 60,000; Full time

Job summary

A technology services provider is seeking a Tier 1 Helpdesk Support professional in Coppell, TX. The role involves troubleshooting, supporting end users, and requires strong communication skills. Candidates should have 1-2 years of helpdesk experience and work on-site two days a week. The pay range is $16.25 - $18.00 per hour, with benefits available.

Benefits

Medical, dental & vision benefits

401(k) Retirement Plan

Short and long-term disability

Qualifications

• 1-2 years of helpdesk or call center experience required.
• Experience working with help desk ticketing tools such as Service Now.
• Experience supporting Work from Home end-users.

Responsibilities

• Support end users with various tasks including password resets.
• Resolve mid-level troubleshooting issues via calls, emails, and chats.
• Prepare to work in a hybrid model, being in-office 2 days a week.

Skills

Troubleshooting common Windows related issues

Working knowledge of Active Directory

Strong written and oral communication

Experience with help desk ticketing tools

Ability to learn and troubleshoot custom applications

Tools

Microsoft Teams

Cisco WebEx

Zoom

Job description

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CANDIDATES MUST LIVE IN THE DFW AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK.

Description

The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users with majority of locations based in USA. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues.

Experience

1-2 years of helpdesk / call center experience

1-2 years of experience working with “help desk ticketing tools” i.e. Service Now

Experience supporting Work from Home end-users

Experience working remotely yet as a team member

Skills

Ability to troubleshoot common Windows related issues

Working knowledge of Active Directory

Working knowledge of Domain hierarchy

Working knowledge of Microsoft Windows OS

Microsoft Office Products Including

Word, Excel, Outlook, PowerPoint

Remote Meeting Software Including

Microsoft Teams, Cisco WebEx, Zoom

Strong written and oral communication

Ability to learn and troubleshoot custom applications

Non-Technical Requirements

Great “people skills” with demonstrated ability to communicate with a wide verity of end users including many that have little or no “technical” skills.

The ability to listen to the end user and understand their needs and perspectives.

Sense of urgency in supporting the end user – returning the ability for them to perform their job.

Hardware

The successful candidate will be working remotely as part of a larger team. While the Client will provide a company laptop, there are some physical needs that the candidate will need to provide.

Secure/quiet location to work

Personal high speed internet connection (no hot spots or public internet locations)

Cell phone with good reception

Speakers/Mic to ensure quality audio during conversations, a USB headset will also be provided.

Pay And Benefits

The pay range for this position is $16.25 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  
  

Workplace Type

This is a hybrid position in Coppell,TX.

Application Deadline

This position is anticipated to close on Aug 11, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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