Tier 1 Helpdesk- software installation technician (Colorado, Denver Downtown)

All Copy Products; Denver (CO); On-site; Full time

Job summary

A leading company in Denver is seeking a Help Desk Support Engineer to provide technical support and manage service tickets. The ideal candidate will have strong customer service skills, proficiency in Microsoft Office, and a commitment to continuous learning. This office-based position offers a competitive hourly wage and a collaborative team environment.

Qualifications

• Strong customer service skills required.
• Proficiency with Microsoft Office and A+ certification needed.

Responsibilities

• Provide technical support to a large client base.
• Utilize a help desk ticketing system to track incidents.
• Install software and contribute to a productive team.

Skills

Customer Service

PC Support

Mac Support

Active Directory Management

Basic Computer Security Concepts

Education

High School Diploma

A+ Certification

Tools

Microsoft Office

Exchange

Office 365

Job description

Help Desk Support Engineer

Due to expansion we are currently seeking a Help Desk Support Engineer. You will be responsible for answering customer calls and emails, preparing and monitoring service tickets, and performing remote technical support for fm audit software installation.You must have strong customer service skills, proficiency with Microsoft Office, and a life-long learning mentality. Candidate must be comfortable working in a fast-paced team environment and truly enjoy helping their team and customers. This position is office based, M-F 8am-5pm. This position pays $20-$22per hour based on credentials and experience.

Essential Responsibilities:

• Provide technical support to a large client base

• Resolve support requests professionally and efficiently

• Utilize a help desk ticketing system to track incidents and communicate with clients regarding incident progress.

• Install software

• Contribute to a highly-productive team environment

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Requirements

Knowledge/Skills Required:

• PC and Mac support

• Active Directory management

• Proficient in Microsoft Office, Exchange and Office 365

• Basic computer security concepts

Education/Experience Required:

• Minimum of High School diploma

• A+ certification