Tier 1 Helpdesk

deploy; Huntsville (AL); On-site; USD 40,000 - 55,000; Full time

Job summary

deploy is looking for analysts to provide technical telephone support at their Service Desk for long-term healthcare accounts, including nationwide assisted living facilities. Candidates will support a variety of healthcare-related applications and maintain comprehensive records of client interactions.

A successful candidate will have excellent communication skills, technical troubleshooting abilities, and a strong understanding of Windows operating systems. Preferred experience includes working in an enterprise-level help desk environment.

Qualifications

• 1 to 2 years of customer service experience preferred.
• 1 to 2 years working at an enterprise-level help desk is preferred.
• Strong working knowledge of computer hardware and software.

Responsibilities

• Provide technical telephone support for long-term healthcare accounts.
• Support various healthcare-related applications and environments.
• Maintain records of correspondence received and responded to.

Skills

Excellent communication skills

Technical problem analysis and resolution

Self-motivation

Team interaction

Education

High School Diploma or Equivalent

Tools

Windows 10 and 11

Service Now

Various healthcare-related applications

Job description

This request for personnel is to support our client's Service Desk. The immediate request is for analysts to provide technical telephone support for long-term healthcare accounts comprising nationwide assisted living facilities and acute care.

This position will require the candidate to provide technical support to include, but not limited to, the following areas:

• Service Now
• Supporting Virtual Environments (VDIs and VPNs)
• Various healthcare-related applications
• Windows 10 and 11 operating systems
• All Microsoft and Google Products
• Bomgar

Candidate(s) shall stay informed of all changes to the operating systems or software programs that affect clients. Candidate(s) will be required to provide technical support for 30 to 40 daily calls. In addition, the candidate(s) must maintain records of correspondence received and responded to. Previous technical experience in an enterprise-level environment is highly desired.

Candidate(s) must possess the following:

• Excellent communication skills, both written and verbal
• Above average ability to interpret, analyze, troubleshoot, and resolve technical problems
• Must be decisive, conscientious, and interact well in a team environment
• Have a strong desire to learn and the ability to follow policies and procedures
• Must have a strong working knowledge of and experience with computer hardware, software, and peripheral devices in a diverse environment
• Must be self-motivated and self-driven
• Ability to work under limited supervision

Preferred Education and Experience:

High School Diploma or Equivalent is required.

• Enterprise-level Service Desk
• Knowledge of the healthcare environment
• Onsite Support

Desired Skills/Certifications:

Windows 10 and 11 operating systems

Certification(s) preferred but not mandatory

• CompTIA Security+
• MCITP (Enterprise Desktop Support Technician)
• A+
• HDI Desktop Support Technician

Additional Requirements:

• 24/7 coverage is required, and you must be willing to work after hours and Holidays
• 1 to 2 years of customer service experience preferred
• 1 to 2 years working at an enterprise-level help desk is preferred.