Tier 1 Helpdesk

Jobs via Dice; Columbus (OH); Hybrid; USD 10,000 - 60,000; Full time

Job summary

A leading company in the tech services sector is seeking a Tier 1 Helpdesk professional to provide excellent customer service and technical support. This role involves troubleshooting a variety of technical issues and maintaining communication with employees to ensure efficient problem resolution. Ideal candidates will have IT support experience, strong verbal skills, and a commitment to public service.

Benefits

Medical, dental & vision benefits

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Paid time off (PTO)

Qualifications

• Min 1 year of IT support or IT Service Desk experience required.
• Ability to demonstrate professional verbal communication skills.
• Experience with Microsoft Office applications preferred.

Responsibilities

• Provide outstanding service and support related to computer systems and software.
• Troubleshoot problem areas in a timely and precise manner.
• Document all customer interactions and follow up to ensure issues are resolved.

Skills

Help desk support

Windows

Troubleshooting

Customer service

Active directory

Education

Associate degree or relevant work experience

Job description

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Skills

Help desk support, Help desk, Windows, Troubleshooting, Customer service, Active directory

Top Skills Details

Help desk support, Help desk, Windows, Troubleshooting, Customer service

Description

Tier 1 Helpdesk

Technical Skills

Must Have

"Min 1 year of IT support or IT Service Desk experience required. This can be a combination of professional work experience, internships, academic projects/ coursework. Associate degree (can be substituted with relevant work experience) Must be available to work daytime and evening hours during the week and on some weekends as part of their normal, permanent schedule."

Nice To Have

"Previous banking environment experience preferred Ability to demonstrate professional verbal communication skills Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material Ability to professionally handle irate customers Ability to use a headset and to sit for long periods of time Experience with Microsoft Office applications and the Internet A+ and Network+ certifications HDI certifications"

Job Description

Summary:

The Service Desk position provides outstanding customer service at all times. The service desk's role is to provide technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. The person will also troubleshoot problem areas (by telephone or instant message) in a timely and accurate fashion, and provide end-user assistance where required. This high volume service position will allow you to engage your customer service skills by delivering prompt and accurate answers to our colleagues and the support team.

Duties & Responsibilities:

Provide outstanding service to, and build relationships with colleagues every day

Work individually and as a team to meet and exceed established goals, i.e., call handle time goals, availability goals and quality goals

Maintain up to date knowledge on products, services, technology, and procedures

Compile documentation necessary for effectively fulfilling customer needs

Document all notes required in the appropriate systems so that staff can be educated and prepared in being successful

Follow up with customers to ensure issue has been resolved

Drive initiatives that improve the service desk

Partner with internal support groups in providing the best service to our colleagues

Other duties as assigned

Pay And Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Columbus,OH.

Application Deadline

This position is anticipated to close on Jun 6, 2025.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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