Tier 1 Help Desk Support Analyst

Futrend Technology, Inc.; Bethesda (MD); On-site; USD 42,000 - 60,000; Full time

Job summary

A leading technology solutions provider is seeking a Tier 1 Help Desk Support Analyst to manage help desk support for over 3000 end users at the NIH campus in Bethesda. The role offers significant opportunities for advancement and requires at least one year of help desk experience along with a relevant degree. Candidates should be familiar with ITIL practices and hold recent certifications such as CompTIA A+ or similar.

Qualifications

• At least 1 year in help desk support.
• Recent certifications such as CompTIA A+, Network+, Linux+, or similar.
• Experience with NIH or Federal Health IT agencies is a plus.

Responsibilities

• Provide help desk support for 3000+ end users.
• Follow SOP and ITIL practices.
• Meet SLA requirements for help desk resolution.

Skills

Help Desk Support

Customer Service

ITIL Practices

Education

Bachelor’s degree in IT or technical field

Tools

CompTIA A+

Network+

Linux+

Job description

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Futrend Technology, Inc. provided pay range

This range is provided by Futrend Technology, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$42,000.00/yr - $60,000.00/yr

Company Overview

Futrend Technology, Inc. is an innovative provider of business and technology solutions, specializing in Healthcare IT, Federal Financial Management, and Grants Management. We excel at delivering high-value solutions that support our clients' missions and objectives, providing full lifecycle IT services to Federal agencies with expertise in complex system integration and enterprise-wide implementations.

Job Description

We are seeking a NIH OD Tier 1 Help Desk Support Analyst to join our team of industry professionals, with significant opportunities for advancement. The NIH Project Manager oversees health IT, consulting, and software development projects at the National Institute of Health (NIH), managing contracts, fostering team accountability, and driving account growth.

The successful candidate will manage help desk support for over 3000 end users, providing timely assistance, following SOP and ITIL practices, and meeting SLA requirements.

Roles and Responsibilities

• Provide help desk support for 3000+ end users
• Provide desk side assistance to executives within 2 hours
• Follow SOP and ITIL practices
• Meet SLA requirements for help desk resolution

Qualifications

• At least 1 year in help desk support
• Bachelor’s degree in IT or technical field
• Recent certifications such as Apple Certified Macintosh Technician, CompTIA A+, Network+, Linux+, or similar
• Experience with NIH, Federal Health IT agencies, or research institutions is a plus

Location

NIH campus in Bethesda, MD 20817, or Rockville, MD 20852

Additional Information

Futrend Technology, Inc. is an Equal Opportunity Employer and uses E-Verify. We are a VEEVRA Federal Contractor.

Other Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and Consulting