Tier 1 Federal Help Desk Analyst (Hybrid)

The MIL Corporation; Washington (District of Columbia); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Employer-sponsored retirement plans

Paid time off

Job summary

The MIL Corporation seeks a Tier I Service Desk Analyst (Help Desk Support Specialist I) to support a Federal government client at a Washington, DC area location. The role currently operates on a hybrid schedule and requires Public Trust clearance.

Responsibilities include diagnosing and resolving incidents, assisting users, documenting requests, and maintaining excellent customer service. Training and growth opportunities are offered as part of MIL's comprehensive benefits.

Qualifications

• Excellent verbal and written communication with both technical and non-technical colleagues at all levels.
• Own issues and escalate to other support teams when needed.
• Team player who can manage changing priorities.
• Create, maintain and publish support documentation to help staff resolve incidents.
• Willingness to attend internal training to learn new technology and processes.
• Flexibility to undertake other duties as needed.
• CompTIA A+ Certification

Responsibilities

• Diagnose and resolve software and hardware incidents, including operating systems and applications.
• Assist users with logged IT incidents.
• Conduct problem analysis to restore service quickly.
• Record, update and document requests using the IT service desk system.
• Resolve incidents and upgrade software and hardware.
• Handle printers, copiers and scanners incidents.
• Maintain a first-class level of customer service.
• Participate in the Annual Performance Review Process.
• Support equality and diversity policies of MIL and Library of Congress

Skills

Communication

Ownership

Team player

Documentation

Training willingness

CompTIA A+ Certification

Education

HS/GED

Job description

The MIL Corporation seeks a Tier I Service Desk Analyst (Help Desk Support Specialist I) to support a Federal government client at a Washington, DC area location. The role currently operates on a hybrid schedule and requires Public Trust clearance.

Responsibilities include diagnosing and resolving incidents, assisting users, documenting requests, and maintaining excellent customer service. Training and growth opportunities are offered as part of MIL's comprehensive benefits.