Tier 1 Data Center Technician (Active Secret Clearance)

shinvestmentsllc; Beltsville (MD); On-site; USD 52,000 - 76,000; Full time

Job summary

Clear Creek Federal, part of the Seneca Nation Group portfolio, is seeking a Tier 1 Data Center Technician in Beltsville, MD. The role supports our Hosted Infrastructure team, monitoring and maintaining critical government systems and ensuring availability.

The position is a full-time, essential personnel role with a 6:00 AM–6:30 PM shift (Sunday through Tuesday and alternating Wednesday). You will work with Systems Administrators, perform reboots with VMware vSphere, and assist with on-site

Qualifications

• Degree in IT or 1–3 years' experience in enterprise infrastructure or data centers.
• Experience with ITSM tools or ticketing systems (e.g., ServiceNow).
• Familiarity with Microsoft 365 applications (Outlook, SharePoint, Word, Excel).
• Strong attention to detail and ability to work independently with minimal supervision.

Responsibilities

• Monitor and maintain the server environment for a Federal Government agency.
• Communicate with stakeholders to provide updates on system status and collaborate on issue resolution.
• Collaborate with Systems Administrators to troubleshoot server problems and document changes, issues, and fixes.
• Perform server reboots, including physical servers, using VMware vSphere client.
• Escalate complex issues to Enterprise Level 2 Operations Engineers for further investigation.
• Escort and monitor on-site cleared/uncleared workers to maintain security protocols.
• Observe data center conditions and respond to situational issues, including emergency cooling as needed.
• Move data center equipment within the data center and assist with device and cable installation/removal.

Skills

Attention to detail

Teamwork

Independent work

Willingness to learn

Communication

Education

Degree in IT or related field

Tools

ServiceNow

VMware vSphere

Microsoft 365

Job description

Clear Creek Federal is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn .

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Clear Creek Federal is seeking a Tier 1 Data Center Technician in Beltsville, MD.

Responsibilities

• The Tier 1 Enterprise Operations Technician is a vital member of the Hosted Infrastructure team, responsible for:
• SHIFT : 6:00AM - 6:30PM: DAY SHIFT Sunday, Monday, Tuesday, every other Wednesday.
• This is an Essential Personnel role.
• Monitoring and maintaining the server environment for a Federal Government agency, ensuring the availability and reliability of critical systems.
• Communicating with stakeholders to provide updates on system status and collaborate on issue resolution.
• Collaborating closely with Systems Administrators to troubleshoot server problems and document all changes, issues, and problems related to server maintenance.
• Performing server reboots, including physical servers, and utilize VMware vSphere client for virtual server reboots.
• Manually pinging, testing, and opening problem outages for the resolution of server-related issues.
• Escalating complex issues to Enterprise Level 2 Operations Engineers for further investigation.
• Applying knowledge of standard and non-standard operating rules, procedures, and diagnostic techniques to resolve standard operating problems.
• Escorting and monitoring un-cleared workers on-site to maintain security protocols.
• Observing data center conditions and responding to situational issues, including setting up emergency cooling fans when necessary.
• Moving data center equipment within the data center; assisting with device and cable installation and removal.
• Active Secret Clearance

Basic Qualifications

• A degree in IT or 1-3 years of experience supporting enterprise infrastructure, data centers, or similar help desk experience.
• Experience with the use of IT Service Management (ITSM) tools or ticketing systems, including ServiceNow.
• Knowledge of Microsoft 365 suite such as Outlook, SharePoint, Word, Excel.
• Ability to perform quality work within deadlines with or without direct supervision.
• Strong attention to detail.
• Professional interaction with other employees, customers, and suppliers.
• Effective teamwork skills to collaborate with colleagues on all assignments.
• Ability to work independently while recognizing the importance of communication and coordination with other employees and organizations.
• Strong willingness and ability to learn and adapt to new technologies, processes, and a constantly changing environment.
• Knowledge of VMware vSphere is a plus.

Equal Opportunity Statement

Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.