Tier 1 Customer/technical Support

TEKsystems; Hoboken (NJ); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company is seeking an Associate Customer Service Representative to provide remote support for families facing login issues and technical challenges. The role involves handling a high volume of inquiries and requires strong troubleshooting skills. This entry-level position offers a competitive hourly rate and a comprehensive benefits package.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Employee Assistance Program

Time Off/Leave

Qualifications

• Strong knowledge/experience with hardware troubleshooting.
• Experience with Active Directory and remote troubleshooting tools.
• Basic knowledge of reimaging computers.

Responsibilities

• Handle 30-50 inbound calls daily.
• Provide customer support for login issues and technical problems.
• Assist families, students, and teachers with inquiries.

Skills

Customer service

Troubleshooting

Windows

Desktop

Technical support

Password reset

Service desk

Remote support

Software support

Job description

*Description*

Will take inbound calls supporting families with login issues and provide customer support as needed to resolve any issues.

Will handle roughly 30-50 inbound calls a day.

The CSR is responsible for responding to a high volume of inquiries about the company's products or services, complaints, remote access to computers, helping with logins, website issues, and navigating their platforms. The Associate Customer Service Representative takes inbound calls, LiveChat, and/or emails from families, students, and occasional calls from teachers who are with students.

*Skills*

• Customer service
• Troubleshooting
• Windows
• Desktop
• Technical support
• Password reset
• Service desk
• Remote support
• Software support

*Top Skills Details*

• Customer service
• Troubleshooting
• Windows
• Desktop
• Technical support
• Password reset

*Additional Skills & Qualifications*

• Strong knowledge/experience with hardware troubleshooting (our customers primarily use HP laptops)
• Performance issues
• Mic/Camera issues/settings
• Peripherals (mouse/keyboard, monitors etc.)
• Strong knowledge/experience with Active Directory
• Password Reset
• Strong knowledge/experience of 'Home' network troubleshooting
• Strong knowledge/experience of 'Domain Environment' network troubleshooting
• Add computer to a domain
• Add/Remove printers/scan folders
• Strong knowledge/experience with 'Internet/Browser' troubleshooting
• Basic knowledge/experience with reimaging computers (PC)
• Any knowledge/experience with Apple computers is welcomed
• Experience with Remote Troubleshooting tools (Bomgar/BeyondTrust)
• Strong knowledge/experience of Google Apps (Drive, Voice, Hangouts/Meet, Gmail)
• Knowledge of Zoom
• Experience with Class and troubleshooting preferred
• Experience with working remotely (work from home)
• Must have a quiet place in the house/apartment
• High Speed internet

*Experience Level*

Entry Level

*Pay and Benefits*

The pay range for this position is $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

*Workplace Type*

This is a fully remote position.

*Application Deadline*

Expected to close on May 26, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services, helping accelerate business transformation for our customers through strategy, design, execution, and operations. We serve over 6,000 customers globally, including 80% of the Fortune 500, across North America, Europe, and Asia. Our team of 80,000 is committed to building tomorrow by delivering impactful business outcomes and positive community contributions. TEKsystems and TEKsystems Global Services are part of Allegis Group.

The company is an equal opportunity employer and considers all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any characteristic protected by law.