Ticketing Application Developer II

Dish Network Corporation; Englewood (CO); On-site; USD 63,150 - 90,000; Full time

Benefits offered by this job

Flexible spending accounts

401(k) Plan with company match

Career opportunities

Flexible time away plan

Job summary

Dish Network Corporation is seeking an Application Developer III to architect ticketing systems that enhance customer experience operations. This role involves optimizing data environments and ensuring efficient routing for customer requests.

Qualified candidates will have a Bachelor's degree in Computer Science and substantial application development experience, particularly with ticketing architectures, Python, and JavaScript. The position offers competitive compensation and a comprehensive benefits package.

Qualifications

• Advanced proficiency in Python and JavaScript to design and maintain scripts.
• Significant experience in application development focusing on ticketing architectures.
• Deep technical knowledge of Microsoft SQL Server and AWS Athena.

Responsibilities

• Architect and optimize ticketing and provisioning systems.
• Develop workflows for real-time operational visibility.
• Create documentation for ticketing flows and database schemas.

Skills

Python

JavaScript

API management

Microsoft SQL Server

AWS Athena

Education

Bachelor's Degree in Computer Science or related field

Tools

CI/CD Pipeline

Job description

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live‑streaming and on‑demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.

Job Duties and Responsibilities

Candidates must be willing to participate in at least one in‑person interview, which may include a live whiteboarding or technical assessment session.

As an Application Developer III, you will solve the critical challenge of scaling our Customer Experience Operations (CXO) infrastructure by architecting seamless ticketing and provisioning systems. You will bridge the gap between complex data environments and front‑end service needs, ensuring that every customer request is routed with precision and speed. By optimizing our internal domains and case management platforms, you will eliminate operational friction and empower our service representatives to deliver world‑class support.

What Success Looks Like (Objectives)

• Architected ticketing applications and internal domains that ensure high‑speed resolution, automated user provisioning, and optimized routing logic
• High‑performance data extraction workflows across relational and non‑relational databases to support real‑time operational visibility
• Innovative case management enhancements that directly support CXO department OKRs for system reliability and response time reduction
• Comprehensive technical documentation of ticketing flows, database schemas, and automation logic to facilitate team scalability
• Modernized deployment pipelines that utilize automated build and test cycles to improve the stability of interface enhancements
• AI‑driven automation strategies, such as intelligent ticket classification or sentiment‑based routing, to increase overall operational efficiency

Skills, Experience and Requirements

Core Skills and Competencies (What you’ll bring)

• Advanced proficiency in Python and JavaScript to design and maintain sophisticated automation scripts and application logic
• Strategic expertise in API management, encompassing the design, versioning, and secure deployment of internal service interfaces
• Deep technical knowledge of Microsoft SQL Server and AWS Athena to facilitate complex data interpretation and relational database management
• AI Literacy and the ability to identify opportunities for AI application within internal workflows to drive innovation
• Professional collaboration skills required to synthesize requirements from diverse stakeholders into actionable IT development plans
• Critical experience in full‑lifecycle application development, particularly within environments requiring independent project prioritization and high‑stakes problem‑solving

Minimum Requirements

• Minimum Education: Bachelor’s Degree in Computer Science, Information Technology, or a related field (or equivalent professional experience)
• Minimum Experience: Significant professional experience in application development with a focus on case management or ticketing architectures
• Required Technical Skills:
  • Python and JavaScript
  • Microsoft SQL Server & AWS Athena
  • API Design and Development
  • Automated CI/CD Pipeline Maintenance
• Visa sponsorship not available for this role

Salary Ranges

Compensation: $63,150.00/Year - $90,000.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

Additional Information

Candidates need to successfully complete a pre‑employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days and will continue to extend by 3 days until the position is filled.

Equal Employment Opportunity

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law.

Accommodation

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees.

EEO Statements

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)