Ticket Taker/Guest Services Representative |Part-time| Colorado Mesa University

Oak View Group; Grand Junction (CO); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking enthusiastic Ticket Taker/Guest Services Representatives to join their dynamic team at Asteria Theatre. This role is pivotal in creating a welcoming and safe environment for guests, ensuring they have a memorable experience. Responsibilities include ushering, ticket scanning, and providing excellent customer service. Ideal candidates will thrive in fast-paced settings and enjoy helping others. With flexible scheduling and opportunities for part-time, seasonal, and internship roles, this is a fantastic chance to be part of a vibrant atmosphere while contributing to the enjoyment of live events.

Benefits

401(k) Savings Plan

401(k) Matching

Paid Leave Accrual

Qualifications

• Must love working with people and have strong communication skills.
• Ability to stand for long periods and handle stressful situations.

Responsibilities

• Welcome guests, scan tickets, and assist with seating.
• Monitor areas for safety and respond to guest concerns.
• Enforce building policies and assist with emergency plans.

Skills

Customer Service

Verbal Communication

Problem Solving

Ability to Follow Instructions

Ability to Handle Stress

Education

High School Diploma

Job description

Overview

Ticket Taker/Guest Services Representatives are vital members of Asteria Theatre staff as they are involved in direct contact with the public.

Responsibilities will include, but not be limited to ushering, ticket scanning, customer service, and greeting. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.

This role will pay an hourly wage of $14.82.

Benefits for PT roles: 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Responsibilities

• Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor.
• When doors open, welcome our guests with a great smile and helpful attitude.
• Scan event tickets ensuring that the proper ticket is being used to gain entry.
• Assist guests in locating their ticketed seats.
• Be alert and proactive to potential hazards and report incidents when they occur.
• Monitor your assigned area for issues and opportunities to make lasting memories for our fans.
• Respond to all guest concerns/complaints promptly and in a professional manner.
• Assist guests in ADA accessible seating sections.
• Enforce all building policies and procedures to ensure a safe environment for all guests.
• Manage the foot traffic flow of large crowds.
• Check identification of guests to verify age requirements for the purchase of alcohol.
• Be knowledgeable about the emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.
• Assist with event changeover.
• Help clear seating area of trash to assist custodial team.
• Perform additional duties as assigned.

Qualifications

• You must love working with and helping people.
• Ability to stand for long periods of time.
• Demonstrated ability to follow instructions and work in a fast-paced environment.
• Must have strong verbal and written communication skills.
• Ability to handle stressful situations.
• Previous experience in a customer service-based industry is preferred.
• Previous experience within a sports, entertainment, or related field is preferred.
• Must be able to work a flexible schedule inclusive of weekends, nights, and holidays.
• Extensive time spent with moderate to loud noises.
• Frequent bending, standing for long periods of time, and walking throughout the building.