Ticket Seller Supervisor (variable hour)

Oregonmetro; Portland (OR); On-site; USD 25,000 - 36,000; Part time

Job summary

Portland’5 Centers for the Arts in downtown Portland is seeking a Ticket Seller Supervisor to lead the ticketing team, oversee box office operations, and ensure a welcoming experience for guests during events.

This part-time role offers evening and weekend shifts (3-4 hours) with opportunities to train staff, handle settlements, and manage cash and promotions while maintaining accuracy and excellent customer service.

Qualifications

• Understanding of ticket box office operations.
• Knowledge of basic accounting principles and cash handling.

Responsibilities

• Oversee day-to-day box office operations during events.
• Train and supervise staff; resolve disputes and problems.

Skills

Cash handling

Customer service

Staff training

Conflict resolution

Job description

Hello, we’re Metro! Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today, and tomorrow.

As the fifth largest performing arts center in the nation, Portland’5 Centers for the Arts takes care of treasured public theaters and concert halls that bring music, theater, dance, and lecture performances to great Portland.

As part of the Metro family, the Portland’5 Centers for the Arts helps make greater Portland a great place to call home. Metro brings people together to shape the future of our area and provides parks, venues, services, and tools on a regional scale.

Portland’5 Centers for the Arts is seeking a Ticket Seller Supervisor— a reliable, enthusiastic, and customer-focused individual to lead our ticketing team in delivering exceptional service for a wide variety of events in downtown Portland. In this role, you'll oversee day-to-day box office operations, support and train staff, handle event settlements, and ensure a smooth and welcoming experience for our guests. At Portland’5, we hire a workforce representative of the communities we serve, understanding that a diverse workforce strengthens our organization. We value diversity and support a positive and welcoming environment where all of our employees can thrive.

We currently have multiple part-time positions available, working event shifts 3-4 hours long, in the evenings and on weekends. Hours will fluctuate depending on event shifts available and the time of year.

As the Ticket Seller Supervisor you will:

• Supervise and coordinate the activities of staff involved in selling tickets during event.
• Provide staff with cash and event information, including special promotions.
• Provide advice and technical assistance; trains; evaluates; resolves disputes and problems.
• Prepare accounting reports for ticket sales, disbursement and applicable ticket office charges for event settlements.
• Prepare box office for event selling activates ticket sales; releases promoter and box office holds.
• Maintain and reconcile ticket office cash inventory, including balancing safe, reconciling event cash receipts and payables and distributing cash advances to event promoters.
• Provide customer service; assists with ticket sales, provides will-call, monitors box office lines.
• Use creative problem solving skills to address seating, technical, and customer service issues as they arise.

Attributes for success

• Understanding of operations, services and activities of a ticket box office, specifically reserved seat ticketing.
• Knowledge of basic accounting principles and cash-handling best practices.
• Outstanding ability to communicate clearly, concisely and in a courteous manner both orally and in written form.
• Work effectively and successfully in stressful and sometimes difficult situations.
• Proven record of working effectively with information management systems, and adapt quickly to system changes and updates.
• Ability to interact effectively with diverse groups of promoters, clients, and the public and remain calm, professional and polite even while dealing with possible discourteousness from others.
• Ability to work various shifts, including evenings, weekends and holidays.

DIVERSITY AND INCLUSION

At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. This means