Ticket Seller | Part-Time | Ryan Center and Boss Ice Arena (U of Rhode Island)

Spectra; Kingston (RI); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company in venue management is seeking ticket sellers for the Ryan Center in Kingston. This role involves operating the ticketing system, providing customer service, and ensuring patron satisfaction. Ideal candidates will have strong communication skills and the ability to multitask in a busy environment. Part-time roles offer benefits like a 401(k) plan. Applications are accepted continuously.

Benefits

401(k) Savings Plan

401(k) matching

Qualifications

• Ability to multitask in a fast-paced environment.
• Experience working with the public and handling cash.

Responsibilities

• Operate the Paciolan ticketing system efficiently.
• Perform transactions for all events accurately.
• Communicate positively with patrons.

Skills

Communication

Multitasking

Tools

Microsoft Office

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Ticket sellers serve as an information center, understanding and operating the Paciolan ticketing system, and providing excellent customer service to all guests at the Ryan Center and Meade Stadium.

They must know and understand each event, its seating charts, and configurations of the Ryan Center.

This role pays an hourly rate of $15.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

About the Venue

The Thomas M. Ryan Center, located on the University of Rhode Island campus in scenic South County, is a state-of-the-art, multi-purpose facility that opened in June 2002. It is home to URI Men’s and Women’s Basketball programs and features the URI football teams' locker room, athletic department offices, training rooms, players' lounges, and a souvenir store. The venue seats 8,000 for basketball and over 6,300 for concerts, family shows, lectures, and other community events. Designed to meet all ADA specifications, it accommodates guests with disabilities. Located in Kingston, the Center draws an audience of over 1.4 million people within a 40-mile radius.

Responsibilities

1. Know and understand the operation of the Paciolan ticketing system.
2. Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating, etc.).
3. Know and understand the seating charts and configurations of the Ryan Center.
4. Perform transactions for all events on the ticketing system with efficiency and accuracy.
5. Collect proper currency or credit card amounts for ticket purchases and give back the correct number of tickets and change.
6. Communicate positively with patrons and ensure their satisfaction.
7. Direct patrons to the nearest ticket taker when needed.
8. Reconcile all monies received from ticket sales.
9. Keep accurate and legible records.
10. Maintain confidentiality.
11. Perform other duties as assigned by the Director of Ticket Operations or Ticket Operations Manager.

Qualifications

• Ability to multitask in a fast-paced environment.
• Familiarity with Microsoft Office.
• Excellent communication skills.
• Experience working with the public and handling cash.
• Ability to work independently and as part of a team.
• Flexibility to work nights and weekends; availability during URI Winter, Spring, and Summer breaks is a plus.

Strengthened by our Differences. United to Make a Difference

At OVG, we believe that diversity and inclusivity drive innovation and excellence. We are committed to creating environments that reflect and celebrate the diverse communities we serve.

Equal Opportunity Employer

Oak View Group is an equal opportunity employer. We do not discriminate against employees or applicants based on veteran status, race, color, religion, sex, national origin, age, disability, or any other protected class under law.