Ticket Seller - Jiffy Lube Live

Live Nation; Virginia (MN); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a leading live entertainment company as a Ticket Seller, where your passion for customer service and attention to detail will shine. This role involves handling cash transactions, providing exceptional customer support, and ensuring smooth operations at events. You will be part of a dynamic team that thrives on delivering memorable experiences for fans. If you're flexible, resourceful, and ready to contribute to the vibrant world of live entertainment, this is the perfect opportunity for you. Embrace the excitement and be a part of unforgettable moments in the industry!

Qualifications

• Knowledge of cash handling and customer service is essential.
• Entry level knowledge of Microsoft applications required.

Responsibilities

• Ensure compliance with cash handling policies and assist in daily ticket sales reconciliation.
• Provide prompt and knowledgeable customer service in person and over the phone.

Skills

Cash Handling

Customer Service

Microsoft Applications

Attention to Detail

Education

High School Diploma

Tools

Ticketmaster host system

Job description

Ticket Seller - Jiffy Lube Live

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward-thinking and committed. If this sounds like you then please read on!

WHAT THIS ROLE WILL DO

Financial / Cash Handling

1. Ensure compliance of cash handling policies and procedures
2. Balancing and reconciling daily/nightly ticket sales
3. Assist Manager/Supervisor in reconciliation of cash drawers and ticket stock
4. Assist Manager/Supervisor on pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable
5. Assist Manager/Supervisor in distributing accurate daily ticket counts to Artist Representatives
6. Assist Manager & Supervisor with internal Ticket Orders and Reports
7. Work with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc.

Customer Service

1. Prompt, courteous and knowledgeable customer service both in person and over the phone
2. Facilitate night of show Will Call & Guest List Operations
3. Troubleshooting night of show issues (Transfers, barcodes, account issues, etc.)
4. Work with Guest Services/Operations on any ADA requirements
5. Providing knowledge of upcoming events & upgrades available
6. Knowledgeable on the events culture and genre
7. Providing positive energy

Other Responsibilities

1. Daily operations on Ticketmaster host system for sales and other tasks.
2. Following opening and closing shift procedures
3. Follow standards and processes for ticket types, ancillary events and qualifiers
4. Maintain call center phone system, and keep current all phone menus and calendars of events
5. Assist in maintaining Box Office cleanliness
6. Follow dress code policy – business casual
7. Updating and modifying spreadsheets as needed (Ticket Stock Log, Vault Log, etc.)
8. Collecting, storing and tracking Lost & Found as necessary
9. Assist Manager & Supervisor in any tasks as they arise
10. Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.
11. Ensure compliance with ADA ticket laws

WHAT THIS PERSON WILL BRING

Required:

1. Knowledge of Cash Handling
2. Knowledge of Phone & In Person Customer Service
3. Entry level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.)
4. Flexible schedule (days/nights, weekends and holidays)
5. Tolerance of all cultures, music and art forms
6. High School Diploma

Preferred:

1. Attention to detail in a multi-tasked environment
2. Knowledge of ticket sales
3. Experience in working in live entertainment operations
4. Ticketmaster host system experience
5. Experience in identifying counterfeit cash / ID’s

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. We will do all that we can to help you successfully balance your work and homelife.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.