Ticket Seller - Jiffy Lube Live

Live Nation Entertainment; Bristow (VA); On-site; USD 20,664 - 27,552; Part time

Job summary

A leading live entertainment company in Virginia is seeking an entry-level part-time position focused on financial and customer service tasks. Responsibilities include handling cash, ensuring compliance, and providing excellent customer services at events. Ideal candidates will have a high school diploma and a flexible schedule. A great opportunity to join a vibrant work culture in the entertainment industry.

Qualifications

• Knowledge of cash handling policies and procedures.
• Flexible schedule including days/nights, weekends, and holidays.
• Experience in live entertainment operations preferred.

Responsibilities

• Ensure compliance of cash handling policies and procedures.
• Provide prompt and knowledgeable customer service.
• Assist with internal ticket orders and daily operations.

Skills

Knowledge of Cash Handling

Knowledge of Phone & In Person Customer Service

Attention to detail in a multi-tasked environment

Tolerance of all cultures, music and art forms

Education

High School Diploma

Tools

Microsoft Applications (Outlook, PowerPoint, Excel)

Ticketmaster host system

Job description

Overview

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Live Nation’s Concerts Division fosters a fun and upbeat work culture with opportunities across venues, tours, ticketing, and operations. Live Nation firmly supports equal employment opportunities and strives to help employees balance work and home life. There has never been a better time to join Live Nation.

WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. If this sounds like you, please read on.

What This Role Will Do

Financial / Cash Handling

• Ensure compliance of cash handling policies and procedures
• Balancing and reconciling daily/nightly ticket sales
• Assist Manager/Supervisor in reconciliation of cash drawers and ticket stock
• Assist Manager/Supervisor on pricing initiatives such as Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable
• Assist Manager/Supervisor in distributing accurate daily ticket counts to Artist Representatives
• Assisting Manager & Supervisor with internal Ticket Orders and Reports
• Work with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc.

Customer Service

• Prompt, courteous and knowledgeable customer service both in person and over the phone
• Facilitate night of show Will Call & Guest List Operations
• Troubleshooting night of show issues (Transfers, barcodes, account issues, etc.)
• Work with Guest Services/Operations on any ADA requirements
• Providing knowledge of upcoming events & upgrades available
• Knowledgeable on the events culture and genre
• Providing positive energy

Other Responsibilities

• Daily operations on Ticketmaster host system for sales and other tasks.
• Following opening and closing shift procedures
• Follow standards and processes for ticket types, ancillary events and qualifiers
• Maintain call center phone system, and keep current all phone menus and calendars of events
• Assist in maintaining Box Office cleanliness
• Follow dress code policy – business casual
• Updating and modifying spreadsheets as needed (Ticket Stock Log, Vault Log, etc.)
• Collecting, storing and tracking Lost & Found as necessary
• Assist Manager & Supervisor in any tasks as they arise
• Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.
• Ensure compliance with ADA ticket laws

Required

WHAT THIS PERSON WILL BRING

• Knowledge of Cash Handling
• Knowledge of Phone & In Person Customer Service
• Entry level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.)
• Flexible schedule (days/nights, weekends and holidays)
• Tolerance of all cultures, music and art forms
• High School Diploma

Preferred

• Attention to detail in a multi-tasked environment
• Knowledge of ticket sales
• Experience in working in live entertainment operations
• Ticketmaster host system experience
• Experience in identifying counterfeit cash / ID’s

EEO / Hiring Practices

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave or the denial of family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender identity, gender expression, sexual orientation, or any other basis protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with local fair chance ordinances and laws. We also provide reasonable accommodations for qualified individuals with a disability and for pregnancy-related accommodation requests. Applicants should contact Human Resources to request accommodations.

HIRING PRACTICES: The preceding job description indicates the general nature and level of work performed. It is not a comprehensive inventory of all duties, responsibilities, and qualifications. Live Nation recruitment policies are designed to place the most qualified persons in a timely manner, and may include multiple channels for recruiting.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Management and Manufacturing
• Industries: Entertainment Providers