Ticket Seller-Belasco

Live Nation; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic and passionate team at a leading live entertainment company! This role offers you the chance to engage with fans and artists, ensuring smooth operations at events. You'll handle cash and ticket sales, provide top-notch customer service, and assist in maintaining a vibrant atmosphere. With a focus on community and personal growth, this position provides opportunities to thrive in a fun environment that values diversity and inclusion. Experience the excitement of live music while enjoying benefits like paid time off, health coverage, and tuition reimbursement. Don't miss out on the chance to be part of something special!

Benefits

Free concert tickets

Medical, Dental, Vision benefits

401(k) program with company match

Tuition reimbursement

Paid time off including holidays

Flexible Spending Accounts

Adoption/Fertility support

Volunteer time off

Crowdfunding network

Qualifications

• Knowledge of cash handling and customer service is essential.
• Entry-level knowledge of Microsoft applications required.

Responsibilities

• Ensure compliance with cash handling policies and reconcile daily ticket sales.
• Provide prompt and knowledgeable customer service in person and over the phone.

Skills

Cash Handling

Customer Service

Microsoft Applications

Attention to Detail

Knowledge of Ticket Sales

Education

High School Diploma

Tools

Ticketmaster host system

Job description

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHAT THIS ROLE WILL DO

Financial / Cash Handling

1. Ensure compliance of Clubs & Theaters cash handling policies and procedures
2. Balancing and reconciling daily/nightly ticket sales
3. Assist Manager/Supervisor in reconciliation of cash drawers and ticket stock
4. Assist Manager/Supervisor on pricing initiatives such as: Progressive, Platinum, Dynamic, Flex Pricing as well as Value Channels & Special Ticket Offers when applicable
5. Assist Manager/Supervisor in distributing accurate daily ticket counts to Artist Representatives
6. Assisting Manager & Supervisor with internal Ticket Orders and Reports
7. Work with Premium Seat Sales/VIP on any nightly upgrades, primary inventory, reports etc.

Customer Service

1. Prompt, courteous and knowledgeable customer service both in person and over the phone
2. Facilitate night of show Will Call & Guest List Operations
3. Troubleshooting night of show issues (Transfers, barcodes, account issues, etc.)
4. Work with Guest Services/Operations on any ADA requirements
5. Providing knowledge of upcoming events & upgrades available
6. Knowledgeable on the events culture and genre
7. Providing positive energy

Other Responsibilities

1. Daily operations on Ticketmaster host system for sales and other tasks.
2. Following opening and closing shift procedures
3. Follow standards and processes for ticket types, ancillary events and qualifiers
4. Maintain call center phone system, and keep current all phone menus and calendars of events
5. Assist in maintaining Box Office cleanliness
6. Follow dress code policy – business casual
7. Updating and modifying spreadsheets as needed (Ticket Stock Log, Vault Log, etc.)
8. Collecting, storing and tracking Lost & Found as necessary
9. Assist Manager & Supervisor in any tasks as they arise
10. Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.
11. Ensure compliance with ADA ticket laws

WHAT THIS PERSON WILL BRING

Required:

1. Knowledge of Cash Handling
2. Knowledge of Phone & In Person Customer Service
3. Entry level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.)
4. Flexible schedule (days/nights, weekends and holidays)
5. Tolerance of all cultures, music and art forms
6. High School Diploma

Preferred:

1. Attention to detail in a multi-tasked environment
2. Knowledge of ticket sales
3. Experience in working in live entertainment operations
4. Ticketmaster host system experience
5. Experience in identifying counterfeit cash / ID’s

BENEFITS & PERKS - Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

1. HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
2. YOURSELF: Paid time off policy including holidays, sick time and day off for your birthday, free concert tickets
3. WEALTH: 401(k) program with company match, Stock Program Reimbursement
4. FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
5. CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
6. OTHERS: Volunteer time off, crowdfunding network

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.

The expected compensation for this position is:

$17.60 USD - $22.00 USD Hourly

** Pay is based on a number of factors including market location, qualifications, skills, and experience.