Ticket Seller

ASM Global; Richmond (VA); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a dynamic team at a leading venue in Richmond as a Part-Time Ticket Seller. This role offers the opportunity to engage with patrons, provide exceptional customer service, and manage ticket sales for exciting events. Ideal for individuals who thrive in a fast-paced environment and enjoy flexible hours, including evenings and weekends. Contribute to creating memorable experiences for guests while working in a supportive and collaborative atmosphere. If you have a passion for events and customer interaction, this position is perfect for you!

Qualifications

• Ability to count money and make change accurately.
• Good communication and problem-solving skills.

Responsibilities

• Sell tickets accurately and maintain daily sales reports.
• Provide excellent customer service and handle box office inquiries.

Skills

Customer Service Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

Data Entry Skills

Education

High School Diploma

GED

Job description

POSITION: Ticket Seller

DEPARTMENT: Box Office

REPORTS TO: Box Office Manager

FLSA STATUS: Non-Exempt- Part Time-Hourly

ASM, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Part-Time Ticket Seller at its Richmond Facilities to include Dominion Energy Center and Altria Theater. This position is responsible for the sale of tickets to shows and events at each venue.

MAJOR RESPONSIBILITIES:

• Opens and or closes ticket window as required.
• Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
• Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
• Completes daily ticket sales report. Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office supervisor or manager for audit.
• Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.
• Demonstrates excellent customer service skills; responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.
• Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.
• Files various records and reports. Performs related clerical work as assigned.

QUALIFICATIONS:

• Ability to count money, make change accurately
• Ability to listen and follow instructions
• Ability to input data into a computer to record sales transactions
• Good communications skills. Listens and gets clarification; Responds well to questions. Able to read and interpret written information
• Good problem-solving skills and organizational ability
• Ability to work independently and as a member of the team
• Good customer service skills and sense of public relations
• Ability to work the ticket window with minimal supervision
• Ability to work flexible hours including daytime, evening, weekends and holidays, as needed
• Must be able to speak, read, and write English
• Must have professional attitude and appearance
• Must have daytime availability as well as willing to work flexible nights, weekends, and holidays as needed.

EDUCATION AND WORK EXPERIENCE

• High school diploma or general education degree (GED)
• 1 to 3 months related experience and/or training
• Or equivalent combination of education and experience
• Box office or guest services background preferred – Retail and Customer Service Experience

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.