Ticket Seller

Altria Theater; Richmond (VA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading public assembly facility seeks a part-time Ticket Seller for events at its Richmond venues. The role involves selling tickets, maintaining sales reports, and delivering exceptional customer service. Ideal candidates possess good communication skills, a professional appearance, and the ability to work flexible hours, including evenings and weekends.

Qualifications

• Ability to count money and make change accurately.
• Good communication skills and ability to follow instructions.
• Experience in customer service or retail preferred.

Responsibilities

• Sells tickets and provides excellent customer service.
• Maintains accurate ticket sales reports and balances cash.
• Handles customer inquiries about events and seating.

Skills

Customer Service

Problem-Solving

Communication

Education

High school diploma or GED

Job description

for “essential” or “functional” purposes, such as to enable certain features of our Digital Services (for example, to allow a customer to maintain a basket when they are shopping at an online store);

for “analytics” purposes, such as to analyze the traffic to and on our Digital Services (for example, we can count how many people have looked at a specific page, or see how visitors move around the website when they use it, what website they visited prior to visiting our website, and use this information to understand user behaviors and improve the design and functionality of the website); and

for “retargeting” or similar advertising or commercial purposes, such as:

The use of these technologies by third parties may be subject to their own privacy policies and is not covered by this Policy, except as required by law. We may also use your Identity Data, Device/Network Data, Inference Data and Contact Data collected in this context for Commercial Purposes.

FLSA STATUS: Non-Exempt- Part Time-Hourly

ASM, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Part-Time Ticket Seller at its Richmond Facilities to include Dominion Energy Center and Altria Theater. This position is responsible for the sale of tickets to shows and events at each venue.

MAJOR RESPONSIBILITIES:

• Opens and or closes ticket window as required.
• Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
• Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
• Completes daily ticket sales report. Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office supervisor or manager for audit.
• Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.
• Demonstrates excellent customer service skills; responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.
• Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.
• Files various records and reports. Performs related clerical work as assigned.

QUALIFICATIONS:

• Ability to count money, make change accurately
• Ability to listen and follow instructions
• Ability to input data into a computer to record sales transactions
• Good communications skills. Listens and gets clarification; Responds well to questions. Able to read and interpret written information
• Good problem-solving skills and organizational ability
• Ability to work independently and as a member of the team
• Good customer service skills and sense of public relations
• Ability to work the ticket window with minimal supervision
• Ability to work flexible hours including daytime, evening, weekends and holidays, as needed
• Must be able to speak, read, and write English
• Must have professional attitude and appearance
• Must have daytime availability as well as willing to work flexible nights, weekends, and holidays as needed.

EDUCATION AND WORK EXPERIENCE

• High school diploma or general education degree (GED)
• 1 to 3 months related experience and/or training
• Or equivalent combination of education and experience
• Box office or guest services background preferred – Retail and Customer Service Experience

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.