Ticket Sales and Operations Associate - Northern Illinois University

Taymar Sales U; DeKalb (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic sports marketing company that is transforming revenue generation in college athletics. As a Ticket Sales and Operations Associate, you will engage with fans, drive ticket sales, and manage ticketing operations for a vibrant athletic department. This role offers a unique opportunity to develop your career in a fast-paced environment while working closely with executive leadership. You'll be at the forefront of enhancing fan experiences and contributing to the success of athletic events. If you're passionate about sports and eager to make an impact, this is the perfect position for you.

Qualifications

• Bachelor’s degree required, preferably in Sports Marketing or related field.
• Experience in ticket operations and sales is essential.

Responsibilities

• Sell tickets for various athletic events and manage ticket operations.
• Deliver excellent customer service and manage ticket inventory.

Skills

Customer Service

Sales Techniques

Ticket Operations

Leadership

Organization Skills

Education

Bachelor’s Degree in Sports Marketing

Related Field Degree

Job description

Who We Are:
Taymar Sales U. is a sports marketing company, launched in 2019 with the idea of better serving clients in all areas of revenue generation, while providing opportunities for our colleagues to flourish and grow. Our innovative business model and high-energy approach fosters complete goal alignment, integration, and collaboration with our over 30 collegiate and professional sport clients. Our dedicated teams work on-site to offer comprehensive solutions in all areas of revenue generation, including day-to-day management of ticket sales, ticket operations, sponsorship and/or annual giving.


Taymar Sales U. is hiring top talent to learn, grow and impact the revenue generation side of the sports business, and be a part of a fast-paced, dynamic environment. Members of our team are provided with career growth opportunities and daily development through accessibility to executive leadership and ownership of key business initiatives. Be part of a growing industry and company that is changing how college athletics drives revenue and increases fan attendance.


See what our colleagues are saying about working at Taymar!


Position Overview:
Taymar Sales U.’s Ticket Sales and Operations Associate at NIU will be responsible for the Athletics Department ticket operations and box office duties, while also playing an active role in outbound ticket sales. This role will conduct daily reporting, accounting and deposit of ticket revenue, handle priority seating, customer service and personnel functions of the ticket office, while executing ticket system event builds and inventory management. This position will also actively work with all NIU fans to help drive sales through season tickets and group sales.

Responsibilities:

• Sell a full menu of ticket products for Football, Basketball and other athletic ticketed events, via outbound phone calls and face- to-face presentations including, but not limited to, season tickets, flex ticket packages, group tickets, premium tickets, and premium hospitality packages.
• Deliver excellent customer service and cultivate relationships with current and future fans.
• Execute functions pertaining to ticket operations for NIU Athletics, including:
• Initiate and Execute ticket system builds within ticketing system for Athletics.
• Generate reports and accurately track overall ticketing revenue pace towards goals.
• Manage inventory across all ticketed events.
• Provide scheduling, leadership, and direction to gameday box office team.
• Represent athletics program and University with the highest integrity.
• Work in the assigned, on campus location daily as well as go on in person meetings out in the community.
• Work effectively in a fast-paced environment to produce accurate results.
• Maintain a positive working relationship with all internal & external units of the department and University to ensure a positive event experience for customers.
• Must be able to work evenings and weekends, as required. All home games will be worked in various capacities: box office management, customer service & ticket sales.
• Other related duties as assigned by the General Manager.
  

Qualifications:

• Bachelor’s Degree with concentration in Sports Marketing or a related field.
• Organization skills, work ethic, positive attitude and desire to learn in a fast paced industry.
• Experience and proven success within a ticket operations department.
• Experience in a previous college athletic department ticket operations role.
• Leadership ability to schedule, lead and manage a gameday box office staff and student worker staff.
• Full Time role.