Ticket Operations Manager

Rip City; Portland (OR); On-site; USD 62,000 - 67,000; Full time

Job summary

A professional sports organization is hiring a Ticket Operations Manager for the Rose Quarter. This role involves managing box office operations for concerts and events, collaborating across departments, and ensuring exceptional customer service. Candidates should have a Bachelor's degree and at least 2 years managing ticket operations, preferably using Ticketmaster. This opportunity offers competitive salary and benefits, fostering an inclusive work environment.

Benefits

Salary: $62,000 - $67,000 annually

Retirement Plan

Paid Maternal & Parental Leave

Wellness Perks

Tuition Reimbursement

Free Parking

Discounted Mass Transit Passes

Qualifications

• Requires a minimum of 2 years’ experience managing event ticket operations.
• Experience with Ticketmaster systems is preferred.
• Ability to provide high-quality customer service.

Responsibilities

• Manage events at the Rose Quarter including setup and financial management.
• Lead recruitment and training of part-time staff.
• Serve as a liaison for ticket system support and customer service.

Skills

Customer service

Problem-solving

Communication

Teamwork

Event management

Education

Bachelor's degree

Tools

Ticketmaster (Host, Archtics, TM1)

Job description

Become a part of the team behind the team.

As employees of the Portland Trail Blazers at the Rose Quarter, we do more than basketball, we are blazing trails toward winning championships on and off the court.

We are pioneers and innovators. We look for people who push boundaries, who dream, who are committed to inclusivity – and who want to contribute to Rip City!

As our Ticket Operations Manager - Rose Quarter, you will be part of the Ticket Operations Team that leads our box office operations focused on concerts, events, family shows, and non-tenant sporting events at the Rose Quarter!

DAY-TO-DAY

• Manage a dynamic range of events, including concerts, family shows, and sporting events at the Rose Quarter.
• Collaborate with various departments to ensure smooth event operations, from CAD/event setup to setting rebates, service charges, and credit card fees for all points of sale. Work directly with promoters on setup, reporting, and management of holds. Reconcile financial statements following each event.
• Lead the recruitment, training, and evaluation of part-time staff, maintaining performance standards and addressing deficiencies.
• Serve as liaison between Ticket Office and ticketing system support, including coordinating on sales, promotional discounts, and financial account issues.
• Provide customer service and information to the public in person, by phone, or by email. Respond in a professional, diplomatic, and mature manner.

WE’D LIKE TO HEAR FROM YOU IF YOU:

• Have a bachelor’s degree (B. A.) from a four-year college or equivalent experience.
• Have a minimum of 2 years’ experience managing event ticket operations, preferably with Ticketmaster utilizing Host, Archtics, and TM1.
• Have a knack for knowing and anticipating internal and external customers' needs and responding accordingly, giving high priority to service and customer satisfaction.
• Thrive under pressure, meet deadlines, and are able to solve complex problems.
• Can cultivate strong interpersonal relationships: Developing constructive and cooperative working relationships with others and maintaining them over time.
• Demonstrate strong communication: Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Has proven experience in developing, implementing, and maintaining policies and procedures.
• Can balance independent work with teamwork and has flexibility for working nights, weekends, and holidays.

Offers of employment are conditional upon the successful results of an individual background check. We consider qualified applicants with criminal histories and review results on an individual basis.

The Portland Trail Blazers at the Rose Quarter embraces diversity and inclusion. We celebrate individual expression and uniqueness on our campus. We do not tolerate harassment or discrimination. We are committed to hiring individuals that reflect the community we serve without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, genetic information, or other legally protected characteristics. We are an equal opportunity employer.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

PERKS:

We invest in our employees inside and outside of work. Our benefits package for full-time teammates includes:

• Salary: $6 2 ,000 - $6 7 ,000 annually
• Retirement Plan
• Paid Maternal & Parental Leave
• Wellness Perks
• Tuition Reimbursement
• Free Parking + Discounted Mass Transit Passes