Ticket Office Coordinator, Intercollegiate Athletics

LSU New Orleans; New Orleans (LA); On-site; USD 38,000 - 52,000; Full time

Job summary

LSU New Orleans seeks a Ticket Office Coordinator to oversee daily ticket operations for NCAA athletic events. You will handle sales, distribution, and reconciliation, delivering exceptional service to students, alumni, donors, and the public while adhering to policies.

The role entails managing inventory and seating, processing transactions, and supporting mobile and digital ticket delivery. Evening, weekend, and holiday hours are required to align with athletic schedules.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 1-3 years in ticket operations, customer service, sales, or athletics administration.
• Experience with computerized ticketing systems.

Responsibilities

• Coordinate ticket sales and distribution for athletic events (volleyball, basketball, baseball, etc.).
• Process season tickets, mini-plans, group sales, and individual game orders.
• Manage ticket inventory and seating assignments in the ticketing system.

Skills

Customer service

Organizational skills

Communication

Microsoft Office

Sales

Cash handling

Education

Bachelor's degree in Sports Management or related field

Tools

Paciolan

Ticketmaster

AudienceView

Tickets.com

Job description

Department Intercollegiate Athletics
Job Summary The Ticket Office Coordinator assists with the daily operations of the Athletic Ticket Office, supporting the sale, distribution, and reconciliation of tickets for NCAA athletic events. This position provides exceptional customer service to students, alumni, donors, corporate partners, visiting teams, and the general public while ensuring compliance with NCAA, conference, institutional, and departmental policies and procedures.

Essential Duties and Responsibilities

Ticket Operations

• Coordinate ticket sales and distribution for athletic events, including volleyball, basketball, baseball, and other sports.
• Process season tickets, mini-plans, group sales, and individual game ticket orders.
• Manage ticket inventory and seating assignments within the ticketing software system.
• Assist with event setup, ticket scanning operations, and game-day ticket office activities.
• Maintain accurate records of ticket sales, complimentary admissions, and ticket allocations.
• Support the implementation of mobile ticketing and digital ticket delivery.

Customer Service

• Provide professional customer service via phone, email, and in-person interactions.
• Resolve patron concerns, ticket exchanges, seating requests, and service issues.
• Educate customers regarding ticket policies, pricing, promotions, and event information.
• Build positive relationships with fans, donors, season ticket holders, and campus constituents.

Financial Management

• Process cash, credit card, and electronic transactions accurately.
• Balance ticket office revenues and prepare daily financial reconciliations.
• Assist with deposits, accounting reports, and audit documentation.
• Ensure compliance with university financial procedures and internal controls.

Event and Game-Day Operations

• Work assigned home athletic events, including evenings, weekends, and holidays.
• Supervise ticket sellers, scanners, and part-time game-day staff as assigned.
• Assist with will-call operations and credential distribution.
• Coordinate ticketing needs for visiting teams, officials, and event personnel.

Administrative Support

• Prepare ticket sales reports and attendance reports.
• Assist with promotional campaigns and season ticket renewal efforts.
• Maintain ticket office databases and customer records.
• Support special events, fundraising activities, and athletic department initiatives.

Required Qualifications

• Bachelor's degree in Sports Management, Business Administration, Marketing, or related field; or equivalent combination of education and experience.
• One to three years of experience in ticket operations, customer service, sales, or athletics administration.
• Experience working with computerized ticketing systems.
• Strong organizational, communication, and customer service skills.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook).
• Ability to handle confidential information and financial transactions accurately.
• Ability to work evenings, weekends, and holidays as required by athletic schedules.
• Ability to sit, stand, and walk for extended periods.
• Ability to lift and move materials weighing up to 25 pounds.
• Ability to work in indoor and outdoor event environments.

Desired Qualifications

• Experience in NCAA Division I, II, or III athletics.
• Working knowledge of ticketing platforms such as Paciolan, Ticketmaster, AudienceView, or Tickets.com.
• Experience with mobile ticketing and CRM systems.
• Supervisory experience with student workers or event staff.
• Knowledge of NCAA and Southland Conference regulations related to ticket operations.
• Knowledge, Skills, and Abilities Excellent customer service and interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple projects simultaneously.
• Strong problem-solving and decision-making skills.
• Ability to work independently and collaboratively in a team environment.
• Ability to maintain professionalism in a fast-paced event setting.

Posting Close Date This position will remain open until filled.

This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

As part of the hiring process, applicants for positions at LSU New Orleans may be required to demonstrate the ability to perform job-related tasks.

LSU New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees.

Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.