Ticket Lobby Host

Ruby Fall LLC; Chattanooga, Chesnee (TN, SC); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic Ticket Lobby Hosts to greet guests and assist with ticket purchases in a vibrant environment. This full-time position involves providing exceptional customer service while managing ticketing operations and supporting team members. Ideal candidates will be outgoing, capable of multitasking, and possess a valid driver's license. Join a dynamic team where your contributions will enhance the guest experience and create memorable moments for visitors. If you are ready to take on a role that combines customer interaction with leadership opportunities, this is the perfect fit for you!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) plan

Paid Time Off

Flexible Scheduling

Free Admission to Local Attractions

Team Member Events

Life Insurance with AD&D

Scholarship Opportunities

Qualifications

• Must be at least 25 years old and possess a valid driver's license.
• Ability to count, add, subtract, and give accurate change.

Responsibilities

• Assist customers with ticket purchases and inquiries courteously.
• Ensure smooth operations of the ticketing desk.
• Provide leadership and support to front line staff.

Skills

Customer Service

Multi-tasking

Problem Solving

Cash Handling

Education

High School Diploma or Equivalent

Job description

THIS IS A FULL TIME POSITION. DUE TO THE NATURE OF THIS POSITION'S JOB DUTIES, YOU MUST BE AT LEAST 25 YEARS OLD AND POSSESS A VALID DRIVER'S LICENSE TO APPLY.

Job Summary:

Ticket Lobby Hosts are tasked with immediately greeting guests as they enter the Ruby Falls Ticketing Atrium while providing thorough information to guests as they purchase their tickets. Ticket Lobby Hosts must maintain a cheerful, outgoing demeanor with guests as well as fellow team members. Ticket Lobby Hosts also assist in coaching and advising other front line team members.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Short Term Disability Insurance
• Long Term Disability Insurance
• 401(k) plan
• Paid Time Off
• EAP
• Birthday Pay
• Life Insurance with AD&D
• Scholarship Opportunities
• Free Admission to Local Attractions
• Flexible Scheduling
• Team Member Events
• Free Wellness Screenings

Responsibilities and Duties:

• Assist customers with purchasing tickets, refunds, questions, and/or complaints courteously and efficiently.
• Ensure daily operations of ticketing desk and other areas are running smoothly.
• Provide excellent customer service following the Give 'Em the Pickle customer service standards.
• Check-In groups.
• Adhere to all cashiering procedures.
• Announce and load tours.
• Monitor tours in cave.
• Provide leadership, support, and supervision to front line staff.
• Understand staff schedule, schedule needs and cover shifts as needed.
• Work as Tour Guide as needed.
• Drive the 15-passenger van as needed.
• Other duties as needed or assigned.

Physical Requirements:

• Stand for an 8 hour shift.
• Ability to lift, grab, press, and push to perform essential duties.
• Lift and carry up to 40 pounds.
• Bend, reach, and stoop.

Educational and Other Requirements:

• Must be at least 25 years of age.
• High school diploma or equivalent required.
• Must be available to work weekends, holidays, mornings, and evenings.
• Background check required.
• Must have valid driver's license with acceptable MVR.
• Ability to count, add, subtract, give accurate change, and keep all monies organized.
• Previous front desk or customer service experience preferred, but not required.
• Ability to read, interpret, and respond to necessary documents.
• Ability to work with minimum amount of supervision.
• Ability to input and access data in computer, to perform assigned duties with attention to detail and accuracy.
• Ability to satisfactorily communicate with guests, co-workers and management to their understanding.
• Ability to Multi-task in a fast pace environment.
• The ability to work with a team and solve problems as they arise.