Throughput Navigation Coordinator

Atrium Health; Macon (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

Advocate Health seeks a Throughput Navigation Coordinator at Navicent Health Medical Center to manage bed placement, patient transport, and throughput in a 24/7 intake setting. You will handle demographic input, eligibility checks, and coordination with nursing leadership to optimize patient flow.

Requirements include a High School Diploma or GED, 3 years in related fields, and knowledge of Soarian and EMR systems. Shift is 7P-7A, 0.9 FTE, full-time benefits.

Qualifications

• 3 years of experience in Business, Healthcare, Insurance, Financial, or Customer Service related field.
• Able to collect accurate demographic information and enter in Soarian.
• Able to access payer portals to determine eligibility and coordinate benefits.
• Familiar with EMTALA concepts and patient privacy standards.

Responsibilities

• Collect demographic information and register patients in Soarian.Allocate insurance plans to encounters and determine coordination of benefits.
• Coordinate bed placement and census management to maintain throughput.
• Assist with transfers and notify relevant departments for patient movement.
• Ensure HIPAA compliance and protect patient privacy during communications.

Skills

Verbal and written communication

Leadership

Problem solving

Team collaboration

Microsoft Office

Education

High School Diploma or GED

Tools

Soarian Financials

Care logistics

Cerner EMR

Job description

Department

34006 Navicent Health Medical Center - Patient Placement

Status

Full time

Benefits Eligible

Yes

Hours Per Week

36

Schedule Details/Additional Information

7P-7A, .9FTE

Pay Range

$21.85 - $32.80

Major Responsibilities

• Able to collect accurate demographic information and enter in Soarian. Able to select the correct EL/ EP/ and Level of Care within Soarian Financials.
• Able to access HDX or payer web portals to determine eligibility. Able to allocate the correct insurance plan to the patient’s encounter. Exhibits ability to determine the correct coordination of benefits.
• Understands the clinical impact of incorrect placement and untimely placements. Understands the financial impact of selecting the appropriate Level of Care.
• Provides customer focused service during the registration and bed placement process.
• Maintains and promotes compliance with Departmental and Organizational HIPAA guidelines when communicating confidential and private health information of patients, including but not limited to No Press No Info guidelines and patient rights to privacy.
• Identify, understand and practice all components of MEDS.
• Accurately records all information about all patient deaths inside the hospital. Notifies all appropriate service areas of the death such as Life Link, Coroner, Pathology, and the correct funeral home. Once all information is complete, the Throughput Navigation Coordinator enters the information into the Death database to permanently record the transactions. The PEM department also uses this database to check and balance their quality reports on deaths.
• Exhibits critical problem solving skills related to the assignment of beds for patients. Able to manage large volume of work and prioritize patients based on need and resource availability. Works collaboratively with the Nurse Managers, Intake Nurses as well as Nursing AVP's to determine the most appropriate placement for the patient. Utilizes placement criteria to guide in the decision-making process.
• Accurately records all information about patient transport from MCCG to another facility. Notifies all appropriate areas of the transfer such as EMS and medical records. Call receiving facility to confirm the patient’s transfer. Once all information is complete, the PAS enters the information into the Transfer out database to permanently record the transactions.
• Exhibits expertise in the bed placement process and census management. Able to monitor bed availability and capacity issues, begin action processes and notify Leadership of high capacity situations. Evaluates bed closure requests and refers to Leadership. Exhibits expertise in the bed management application as it relates to navigation and completion of tasks. Acts as an expert to others for issues or questions related to system functionality.

Licensure, Registration, And/or Certification Required

CPAR, CHAA, FC or Patient Access certification required within 2 years of hire.

Education Required

High School Diploma or GED

Experience Required

3 years of experience in Business, Healthcare, Insurance, Financial, or Customer Service related field.

Knowledge, Skills & Abilities Required

Able to communicate appropriately both verbally and written. Able to exhibit leadership and problem solving skills. Ability to determine and select correct patient using registration skills and technology applications. Ability to make complex decisions necessary for registering patients in Soarian as evidenced by navigating the multiple patient types, locations, and functions. Ability to evaluate and determine the correct Level of Care during the bed assignment applying placement criteria developed in conjunction with Nursing Leadership. Exhibits ability to provide positive customer interaction following the Operation Excellence guidelines always. Strong technical proficiency in Microsoft office products and experience in Soarian Financials and Carelogistics, Cerner's Electronic Medical Record system. Able to complete the admission notifications timely and accurately. Knowledge of EMTALA and understands concepts to support compliance. Documents in database to support EMTALA tracking including diversion. ability to evaluate and execute the proper sequence steps in changing patient types as requested.

Physical Requirements And Working Conditions

Must be able to use visual near and distance acuity. Must have verbal ability to communicate in person and over the phone or radio. Must be able to assist co-workers in transfers and transport supplies, patients/residents, or equipment using good body mechanics. Must have functional range of motion of the cervical, thoracic and lumbar spines, upper and lower extremities with a grip strength of 60-80 pounds, specific to the job class evaluation. Must be able to forward reach, overhead reach, bend, squat, kneel and change from one position to the other rapidly. Must be able to lift 25-60 lbs. and carry 25-50 pounds specific to job class evaluation. Must be able to tolerate high noise, busy atmospheres and noxious odors. Must be able to work in noisy environments and be self directed to complete jobs as ordered. Must be able to remain calm under stressful situations. Must be able to assess and respond to multiple situations simultaneously. Must be able to assist co-workers in multiple overlapping tasks simultaneously. Must be able to prioritize job tasks and organize work space to be efficient and conducive to completing work tasks as assigned in a timely manner. If job class is identified as falling under POPE C, the individual must pass the cardiac recovery test.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment To You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

The Throughput Navigation Coordinator works in a fast paced telephone intake call center environment. With minimum supervision, the Navigation Throughput Coordinator (NTC) effectively coordinates requests with patient needs to ensure proper utilization of hospital resources and enhance throughput times. The NTC determining the most suitable placement based on the patient’s level of care needed while maintaining system throughput. The NTC prepares, manages and communicates the census and demand throughout the 24hour period. The NTC maintains and monitors diversion status and oversees the coordination of the death notification process. Assists the Intake Nurse with the screening of calls into the Transfer Center as well assisting with the facilitation of trauma transfers. Works with UR and Nursing to identify areas where discharges are needed to handle incoming bed demands. Employee must react quickly to changes in operation based on system demand. Must also be familiar with all aspects of Soarian Financials and Carelogsitics as they assist internal areas with trouble shooting issues. Employee must be positive, well organized, a patient advocate, and self-motivated. The Throughput Coordinator is also responsible for other tasks associated with an intake center that is open 24/7.