Thrift Store Donation Attendant

Goodwill Industries NYNJ; Town of Vestal (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Goodwill Industries NYNJ is looking for a Thrift Store Donation Attendant to ensure a smooth donation process. The role involves receiving, assessing, and sorting donations, while providing excellent customer service and maintaining a safe work environment. This position is essential for upholding Goodwill's mission to empower individuals with barriers to employment.

Benefits

Sign-on bonus of $500

50% Retail Store Discounts

Tuition Reimbursement Assistance

Health Insurance

Generous Paid Time Off

Access to Headspace for mental wellness

403(b) Retirement Plan with employer match

Qualifications

• Strong customer service skills required.
• Ability to lift, push and pull up to 50 pounds.
• Flexibility in availability essential.

Responsibilities

• Greet donors and assist with unloading donations.
• Sort and price donations following guidelines.
• Maintain a clean and safe donation area.

Skills

Customer Service

Attention to Detail

Physical Endurance

Tools

Pallet Jack

Job description

Goodwill Industries of Greater New York and Northern New Jersey, Inc.

Job Description

THRIFT STORE DONATION ATTENDANT

The Role / General Purpose:

As a Thrift Store Donation Attendant at Goodwill, you will be the first point of contact for donors, ensuring a smooth and organized donation process. Your role includes receiving, assessing, and sorting donations while maintaining a clean and safe work environment. This hands-on position requires strong customer service skills, attention to detail, and the ability to lift, push, and pull up to 50 pounds. You will play a key role in handling inventory efficiently and ensuring compliance with Goodwill’s policies.

About Goodwill NYNJ:

At Goodwill NYNJ, we empower individuals with disabilities and other barriers to employment to gain independence through the power of work. Founded more than 109 years ago, Goodwill believes in never leaving talent behind and that a positive world is where all talents are recognized. Operating over 30 retail locations, Goodwill is known for its retail stores and is a destination for donating goods – our retail operations make a material, sustainable impact on textile reuse.

Join our team and be part of something meaningful. Here, your work creates opportunities for yourself and for others in the community.

Job Responsibilities:

• Greet donors warmly and assist with unloading donations.
• Address donor questions about Goodwill, its mission, and donation guidelines.
• Keep accurate records of donor counts and volume; submit daily to supervisors.
• Assess, sort, and price donations according to Goodwill’s guidelines.
• Provide tax receipts upon request and thank donors for their contributions.
• Maintain a clean, organized, and safe donation area inside and outside.
• Follow safety procedures, including proper lifting techniques and equipment handling.
• Assist with loading and unloading trucks as needed.
• Operate a pallet jack to move donations (Certification is preferred, training is provided).
• Represent Goodwill professionally with excellent customer service.
• Adapt to changing tasks in a fast-paced environment and perform other duties as assigned.
• Perform other duties as needed to support the store team and broader organizational goals.

Schedule Requirements:

Flexibility in your availability is essential to meet the needs of the business, which operates Monday to Sunday, 9:00am to 9:00pm.

Health & Safety Guidelines:

This role involves handling pre-owned merchandise, which may contain allergens, dust, or other substances. Goodwill provides training, protective equipment, and follows safety protocols to ensure a clean and secure work environment. Employees must follow all safety guidelines and report concerns to management.

Benefits:

Goodwill NYNJ offers a variety of benefits to Full-Time employees and Part-Time employees working over 30 hours per week:

• Incentives: $500 sign-on bonus for new retail employees & biweekly bonuses for achieving performance targets.
• Discounts: Retail Store Discounts - 50% All year long. Additional discounts for travel, entertainment, etc. through Plum Benefits.
• Tuition Reimbursement Assistance.
• Medical, Dental, Vision & Voluntary Insurance Offerings.
• Generous Paid Time Off: Competitive vacation, sick, parental leave, and personal days with increased accrual over time. Additional paid prenatal and parental leave.
• Headspace: Free access to guided exercises for meditation, sleep, focus, and movement for employees and loved ones.
• $500 employee referral bonus.
• Retirement Plans: 403(b) with up to 4% employer match after 1 year of service.