Thrift Store Associate: Impactful Donor & Customer Service

Goodwill NYNJ; Rockaway (NJ); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Generous time off

Health benefits

Retirement matching

Transit benefits

Life insurance

Job summary

Goodwill Industries of Greater New York and Northern New Jersey, Inc. is seeking a Thrift Store Associate in Rockaway, NJ. This full-time role handles donations, tagging, pricing, and preparing merchandise for the floor, contributing to daily store operations.

You will stand for long periods, lift up to 50 pounds, and maintain stockroom organization while delivering friendly service to donors and customers, aligned with Goodwill’s mission and safety standards.

Qualifications

• High school diploma or equivalent preferred.
• Experience in customer service, donation processing, retail, or warehouse environments is a plus.
• Ability to provide friendly, respectful service to a diverse donor and customer population.
• Ability to follow safety procedures and operational guidelines.
• Comfortable performing physical tasks, including lifting, sorting, and standing for extended periods.
• Basic communication and teamwork skills.

Responsibilities

• Sort, grade, and inspect donations (textiles, housewares, electronics, shoes, and accessories) for quality and condition.
• Tag and price merchandise according to company standards, meeting production goals per hour).
• Prepare items on rolling racks and carts for transport to the sales floor, meeting company standards for full fixtures.
• Organize and separate items for e-commerce and clearance departments, accurately labeling all goods
• Follow safety procedures and operational guidelines to maintain a clean and secure work environment.
• Provide excellent customer and donor service, including accepting donations, issuing receipts, and ensuring the donation area remains neat and organized when needed.
• Support Goodwill’s mission by maximizing efficiency and productivity in daily tasks.
• Perform other duties as assigned to support the store team and broader organizational goals.

Skills

Customer service

Teamwork

Communication

Safety awareness

Physical endurance

Education

High school diploma or equivalent

Job description

Goodwill Industries of Greater New York and Northern New Jersey, Inc. is seeking a Thrift Store Associate in Rockaway, NJ. This full-time role handles donations, tagging, pricing, and preparing merchandise for the floor, contributing to daily store operations.

You will stand for long periods, lift up to 50 pounds, and maintain stockroom organization while delivering friendly service to donors and customers, aligned with Goodwill’s mission and safety standards.