Thoracic Unit Coordinator BWH

Brigham and Women's Hospital; Boston (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Brigham and Women's Hospital is seeking a patient-focused Administrative Support Specialist to assist unit-based and hospital-wide clinicians and staff. You will act as liaison between patients, visitors and clinicians, manage confidential information, and help coordinate day-to-day patient flow with nursing.

This role emphasizes outstanding service in all interactions, uses electronic medical records, and supports scheduling, admissions, discharges and transfers.

Qualifications

• Administrative support experience 2-3 years required.
• Familiarity with hospital workflows and patient information.
• Proficiency with office procedures and equipment.

Responsibilities

• Performs clerical duties to assist in general administration of the floor or unit.
• Greets and interacts with patients, families, visitors and coworkers professionally.
• Manages information at the central nursing station and throughout the unit.
• Schedules consultations, tests, procedures, and patient transport.
• Enters admissions, discharges and transfers into electronic medical records accurately.
• Coordinates equipment, services and supplies with ancillary departments.
• May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries.

Skills

MS Office

Verbal and written communication

Medical terminology

Time management

Attention to detail

Education

High School Diploma or Equivalent

Certified Health Unit Coordinator (NAHUC) preferred

Job description

Summary

Provides administrative support to unit-based and hospital-wide clinicians and staff in an inpatient unit, functioning as the liaison between the patient, visitors and the clinicians. Mandated to effectively organize priorities, complete tasks on time and manage confidential patient information. Works with nursing to coordinate day‑to‑day patient flow including communications to key players regarding admissions, discharges and transfers. Expects outstanding service to all customer interactions. Actual duties may vary by department.

Essential Functions

• Performs clerical and other duties to assist in the general administration of the floor or unit.
• Greets and interacts with patients, families, visitors and coworkers in person and via communication tools in a professional manner.
• Receives, prioritizes, organizes and manages information at the central nursing station and throughout the unit.
• Schedules consultations, tests, procedures, and patient transport to other departments.
• Enter into electronic medical record accurate and timely information about admissions, discharges and transfers to facilitate efficient patient throughput.
• Contacts ancillary service departments to obtain equipment, services and supplies; tracks status and location; uses designated process for identifying and facilitating repairs.
• May assist manager with payroll duties or scheduling of staff, or supervision of unit secretaries.

Education

High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred.

Licenses and Credentials

Certified Health Unit Coordinator - National Association of Health Unit Coordinators (NAHUC) preferred.

Experience

Administrative support experience 2-3 years required.

Knowledge, Skills and Abilities

• Proficiency with office procedures and equipment (filing, copying, scanning, printing and faxing).
• Proficiency in MS Office.
• Ability to proofread and edit written documents.
• Ability to use phone system.
• Managing one's own time and the time of others.
• Strong verbal and written communication skills.
• Strong interpersonal, written and oral skills.
• Ability to use standard office equipment.
• Familiarity with medical terminology.

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.