This Way ONward Seasonal Sales Associate - Westgate Mall

Gap Inc.; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to connect with customers and provide exceptional service. In this engaging role, you will leverage your product knowledge to inspire and outfit customers, ensuring a seamless shopping experience. Your contributions will not only enhance brand loyalty but also drive productivity on the sales floor. If you are a problem solver who thrives in a dynamic environment and enjoys helping others, this opportunity is perfect for you.

Qualifications

• Completed job readiness training with Gap Inc’s nonprofit partners.
• Ability to engage with customers and team members effectively.

Responsibilities

• Assist customers and locate merchandise efficiently.
• Promote loyalty programs and provide style suggestions.
• Support various store processes as required.

Skills

Customer Service

Effective Communication

Problem Solving

Product Knowledge

Technology Utilization

Education

Job Readiness Training

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product knowledge and use this expertise to educate, inform, inspire, and outfit the customer. You will offer information about current merchandise, store promotions, and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers, build brand loyalty, and deliver productivity.

What You'll Do

• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.
• Offer style and outfit suggestions to customers, utilizing mannequins and displays for inspiration.
• Promote loyalty by educating customers about our loyalty programs.
• Leverage omnichannel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, checkout, back of house, and other processes as required.
• Be courteous and responsive to internal and external requests.
• Exchange and verify job-related information to provide support.

Who You Are

• Have successfully completed job readiness training with one of Gap Inc’s nonprofit partners.
• Effective communicator with the ability to utilize technology effectively and engage with customers and team members to meet goals.
• Problem solver focused on continuous improvement, always learning, open to feedback, and taking action as required.
• Able to handle customer interactions and potential issues courteously and professionally.
• Able to learn procedural knowledge acquired through on-the-job training.