This Way ONward Seasonal Sales Associate - West Branch Outlet

Gap Inc.; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

A leading apparel retail company seeks enthusiastic individuals for customer service roles. You will connect with customers, provide excellent service, and promote brand loyalty through product expertise and effective communication. This position offers a dynamic work environment where collaboration and customer interaction are key to success.

Qualifications

• Completed job readiness training at Gap Inc’s nonprofit partners.
• Ability to engage with customers and team effectively.
• Open to feedback and focused on continuous improvement.

Responsibilities

• Assist customers and provide product information.
• Promote loyalty programs and offer style suggestions.
• Support sales processes across various store areas.

Skills

Effective communication

Problem-solving

Education

Job readiness training

Job description

About the RoleIn this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.What You'll Do

• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately

• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration

• Promote loyalty by educating customers about our loyalty programs

• Leverage omni channel offerings to deliver a frictionless customer experience

• Support sales floor, fitting room, check out, back of house, processes as required

• Courteous and responsive to internal/external request

• Exchange and verifies job related information to provide support

Who You Are

• Has successfully completed job readiness training at one of Gap Inc’s nonprofit partners

• Effective communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals

• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required

• Able to handle customer interactions and potential issues/concerns courteously and professionally

• Ability to learn procedural knowledge acquired through on-the-job training