This Way ONward Seasonal Sales Associate - Northcrest SC

Gap Inc.; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team as customer service associates. In this role, you will connect with customers, providing exceptional service and product knowledge to enhance their shopping experience. You will be a key player in promoting brand loyalty while executing operational tasks efficiently. This position offers a chance to grow your skills in a supportive environment, where learning and continuous improvement are encouraged. If you are passionate about customer engagement and thrive in a dynamic setting, this opportunity is perfect for you.

Qualifications

• Completed job readiness training at Gap Inc’s nonprofit partners.
• Effective communicator engaging with customers and team members.

Responsibilities

• Provide excellent customer service and product knowledge.
• Support store leadership and collaborate with employees.
• Handle complex customer interactions professionally.

Skills

Customer Service

Effective Communication

Problem Solving

Technology Utilization

Education

Job Readiness Training

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product knowledge and use this expertise to educate, inform, inspire, and outfit the customer. You will offer information on current merchandise assortment, store promotions, and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering productivity.

What You'll Do

1. All associates are expected to become experts in the brand's selling behaviors, leveraging these behaviors with every customer to provide a premium experience.
2. Serve as a role model to achieve store priorities, with the customer as the primary focus.
3. Support the store leadership team in collaborating effectively with employees and ensuring work tasks are completed promptly and efficiently.
4. Build and share expertise in an assigned specialized functional area.
5. Support completion of work processes before or after store hours as needed, including opening and closing the store.
6. Listen and ask questions to solicit feedback, understand customer needs, and provide appropriate service.
7. Handle unique or complex customer interactions professionally and courteously.

Who You Are

• Have successfully completed job readiness training at one of Gap Inc’s nonprofit partners.
• Effective communicator with the ability to utilize technology effectively and engage with customers and team members to meet goals.
• Problem solver focused on continuous improvement, always learning, open to feedback, and taking action as required.
• Able to handle customer interactions and potential issues or concerns professionally and courteously.
• Capable of learning procedural knowledge through on-the-job training.