This Way ONward Seasonal Sales Associate - Lakeshore Marketplac

Gap Inc.; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

Ein innovatives Unternehmen sucht engagierte Mitarbeiter, die durch hervorragenden Kundenservice die Marke zum Leben erwecken. In dieser Rolle werden Sie Kunden durch effektive Kommunikation und Produktkenntnis unterstützen, um eine loyale Kundenbasis aufzubauen. Ihre Aufgaben umfassen die Unterstützung auf der Verkaufsfläche, im Umkleidebereich und an der Kasse sowie die Förderung von Treueprogrammen. Wenn Sie ein Problemlöser sind, der kontinuierlich lernen möchte, und die Fähigkeit haben, mit Kunden professionell umzugehen, dann ist diese Position ideal für Sie.

Qualifications

• Erfolgreich absolviertes Jobbereitschaftstraining bei Gap Inc.
• Effektive Kommunikation und technologische Fähigkeiten.

Responsibilities

• Kunden anerkennen und unterstützen; Waren effizient lokalisieren.
• Stil- und Outfitvorschläge für Kunden anbieten.

Skills

Kundenservice

Produktkenntnis

Kommunikation

Problemlösung

Education

Jobbereitschaftstraining

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product knowledge and use this expertise to educate, inform, inspire, and outfit the customer. You will offer information about current merchandise, store promotions, and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers, build brand loyalty, and deliver productivity.

What You'll Do

1. Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.

2. Offer style and outfit suggestions to customers, utilizing mannequins and displays for inspiration.

3. Promote loyalty by educating customers about our loyalty programs.

4. Leverage omnichannel offerings to deliver a frictionless customer experience.

5. Support sales floor, fitting room, checkout, back of house, and other processes as required.

6. Be courteous and responsive to internal and external requests.

7. Exchange and verify job-related information to provide support.

Who You Are

• Have successfully completed job readiness training at one of Gap Inc’s nonprofit partners.

• Effective communicator with the ability to utilize technology effectively and engage with customers and team to meet goals.

• Problem solver with a focus on continuous improvement, always learning, open to feedback, and taking action as required.

• Able to handle customer interactions and potential issues or concerns courteously and professionally.

• Ability to learn procedural knowledge acquired through on-the-job training.