This Way ONward Sales Associate - Stock Yards Village

Gap Inc.; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

Gap Inc. is seeking a customer service expert to engage with customers, provide product knowledge, and enhance brand loyalty. In this role, you will assist customers, promote loyalty programs, and support various operational processes. The ideal candidate is a strong communicator, problem solver, and eager learner, ready to deliver exceptional service and contribute to a positive shopping experience.

Qualifications

• Effective communicator with technology skills.
• Continuous improvement mindset.

Responsibilities

• Assist customers and locate merchandise efficiently.
• Promote loyalty programs and omnichannel offerings.
• Support various sales processes as needed.

Skills

Communication

Problem Solving

Education

Job Readiness Training

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in our products and use this expertise to educate, inform, inspire, and outfit the customer. You will offer information on current merchandise, store promotions, and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers, build brand loyalty, and deliver productivity.

What You'll Do

1. Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.
2. Offer style and outfit suggestions to customers, utilizing mannequins and displays for inspiration.
3. Promote loyalty by educating customers about our loyalty programs.
4. Leverage omnichannel offerings to deliver a frictionless customer experience.
5. Support sales floor, fitting room, checkout, back of house, and other processes as required.
6. Be courteous and responsive to internal and external requests.
7. Exchange and verify job-related information to provide support.

Who You Are

• Have successfully completed job readiness training at one of Gap Inc’s nonprofit partners.
• Are an effective communicator, capable of utilizing technology effectively and engaging with customers and your team to meet goals.
• Are a problem solver focused on continuous improvement, always learning, open to feedback, and taking action as required.
• Can handle customer interactions and potential issues courteously and professionally.
• Are able to learn procedural knowledge acquired through on-the-job training.