This Way ONward Sales Associate - Prasada North (NEW STORE)

Gap Inc.; United States; Remote; USD 80,000 - 100,000; Part time

Job summary

Gap Inc. is seeking a customer service associate to engage and connect with customers through exceptional service. This role involves educating customers on merchandise, promoting loyalty programs, and ensuring a frictionless shopping experience while supporting various in-store operations.

Qualifications

• Successfully completed job readiness training at Gap Inc’s nonprofit partners.
• Effective communicator with technology skills.
• Able to handle customer interactions professionally.

Responsibilities

• Acknowledge and assist customers in locating merchandise.
• Offer style and outfit suggestions based on store displays.
• Support sales and operational processes as required.

Skills

Effective communication

Problem solving

Customer engagement

Education

Job readiness training

Job description

About the RoleIn this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.What You'll Do

• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately

• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration

• Promote loyalty by educating customers about our loyalty programs

• Leverage omni channel offerings to deliver a frictionless customer experience

• Support sales floor, fitting room, check out, back of house, processes as required

• Courteous and responsive to internal/external request

• Exchange and verifies job related information to provide support

Who You Are

• Has successfully completed job readiness training at one of Gap Inc’s nonprofit partners

• Effective communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals

• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required

• Able to handle customer interactions and potential issues/concerns courteously and professionally

• Ability to learn procedural knowledge acquired through on-the-job training