This Way ONward Sales Associate - Madison East Town Shopping Center

Gap Inc.; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

Gap Inc. is seeking a Sales Associate for the Madison East Town Shopping Center. In this role, you will engage with customers to deliver exceptional service, build brand loyalty, and become an expert in product knowledge. The ideal candidate will have completed job readiness training and possess effective communication skills to enhance the customer experience.

Qualifications

• Completed job readiness training at one of Gap Inc’s nonprofit partners.
• Ability to handle customer interactions courteously and professionally.
• Focus on continuous improvement and willingness to learn.

Responsibilities

• Engage and connect with customers by providing excellent customer service.
• Support store leadership in completing work tasks efficiently.
• Handle unique or complex customer interactions.

Skills

Effective communication

Problem solving

Customer service

Education

Job readiness training

Job description

This Way ONward Sales Associate - Madison East Town Shopping Center

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Serve as a role model to achieve priorities in store, with the customer as the primary focus
• Support the store leadership team to collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner
• Build and share expertise in an assigned specialized functional area
• Support completion or work processes before or after the store closes as needed inclusive of opening and/or closing the store
• Listen and ask questions to solicit feedback to understand needs and provide service
• Handle unique or complex customer interactions

Who You Are

• Has successfully completed job readiness training at one of Gap Inc’s nonprofit partners
• Effective communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Ability to learn procedural knowledge acquired through on-the-job training

About the company

Gap Inc. is the largest specialty retailer in the United States, and is 3rd in total international locations, behind Inditex Group and H&M. As of September 2008, the company has approximately 135,000 employees and operates 3,727 stores worldwide, of which 2,406 are located in the U.S.

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