This Way ONward Sales Associate - Lompoc Center

Gap Inc.; United States; Remote; USD 25,000 - 35,000; Full time

Job summary

Gap Inc. recherche un vendeur passionné pour engager et connecter avec les clients tout en offrant un service exceptionnel. Vous serez responsable de partager des informations sur les produits et les promotions, tout en soutenant les processus opérationnels pour améliorer l'expérience client. Ce rôle est idéal pour ceux qui ont suivi une formation de préparation à l'emploi et qui sont motivés par l'amélioration continue.

Qualifications

• A terminé la formation de préparation à l'emploi avec un partenaire à but non lucratif de Gap Inc.
• Capacité à utiliser la technologie pour interagir avec les clients et les membres de l'équipe.
• Ouvert aux retours et proactif dans l'amélioration continue.

Responsibilities

• Aider les clients et localiser efficacement les marchandises.
• Promouvoir les programmes de fidélité auprès des clients.
• Soutenir les processus de vente au sol et d'arrière-boutique.

Skills

Communication

Service à la clientèle

Résolution de problèmes

Education

Formation de préparation à l'emploi

Job description

About the Role

This role involves engaging and connecting with customers by providing excellent customer service. You will be an expert in our products and use this knowledge to educate, inform, inspire, and assist customers. Your responsibilities include sharing information about our merchandise, promotions, and events, as well as executing operational processes efficiently. The goal is to bring our brand to life for customers, build brand loyalty, and deliver productivity.

What You'll Do

1. Acknowledge and assist customers; locate merchandise efficiently; answer questions accurately.

2. Offer style and outfit suggestions, utilizing mannequins and displays for inspiration.

3. Promote loyalty by educating customers about our loyalty programs.

4. Leverage omnichannel offerings to deliver a seamless customer experience.

5. Support sales floor, fitting room, checkout, and back-of-house processes as required.

6. Respond courteously and promptly to internal and external requests.

7. Exchange and verify job-related information to provide support.

Who You Are

• Have successfully completed job readiness training through one of Gap Inc’s nonprofit partners.

• Effective communicator with the ability to utilize technology and engage with customers and team members to meet goals.

• A problem solver focused on continuous improvement, open to feedback, and proactive in taking action.

• Capable of handling customer interactions and potential issues courteously and professionally.

• Able to learn procedural knowledge through on-the-job training.