This Way ONward Sales Associate - Kohl's Rocky Point (NEW STORE)

Gap Inc.; United States; Remote; USD 28,000 - 40,000; Full time

Job summary

Gap Inc. is looking for a Customer Service Associate who will connect with customers by providing exceptional service. The role involves assisting customers with merchandise, promoting loyalty programs, and ensuring a seamless shopping experience while being part of a team that values continuous improvement.

Qualifications

• Completed job readiness training at one of Gap Inc’s nonprofit partners.
• Effective communicator, able to engage with customers.
• Problem solver focused on continuous improvement.

Responsibilities

• Assist customers by locating merchandise and answering questions.
• Offer style and outfit suggestions while promoting loyalty programs.
• Leverage omni channel offerings for customer experience.

Skills

Effective communication

Problem-solving

Technological proficiency

Education

Job readiness training

Job description

About the RoleIn this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.What You'll Do

• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately

• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration

• Promote loyalty by educating customers about our loyalty programs

• Leverage omni channel offerings to deliver a frictionless customer experience

• Support sales floor, fitting room, check out, back of house, processes as required

• Courteous and responsive to internal/external request

• Exchange and verifies job related information to provide support

Who You Are

• Has successfully completed job readiness training at one of Gap Inc’s nonprofit partners

• Effective communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals

• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required

• Able to handle customer interactions and potential issues/concerns courteously and professionally

• Ability to learn procedural knowledge acquired through on-the-job training