This Way ONward Sales Associate - Killingly Commons

Gap Inc.; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading retailer is seeking a Sales Associate to provide exceptional customer service in their store. The role involves engaging with customers, offering product expertise, and enhancing the shopping experience through effective communication and problem-solving. The ideal candidate will have completed job readiness training and is motivated to support sales initiatives.

Qualifications

• Completed job readiness training at one of Gap Inc’s nonprofit partners.
• Effective communicator able to engage with customers and team.
• Problem solver focused on continuous improvement.

Responsibilities

• Engage and connect with customers by providing excellent customer service.
• Offer style and outfit suggestions utilizing mannequins and displays.
• Support sales floor, fitting room, check out, and processes as required.

Skills

Customer Service

Effective Communication

Problem Solving

Education

Job Readiness Training

Job description

This Way ONward Sales Associate - Killingly Commons

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately

• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration

• Promote loyalty by educating customers about our loyalty programs

• Leverage omni channel offerings to deliver a frictionless customer experience

• Support sales floor, fitting room, check out, back of house, processes as required

• Courteous and responsive to internal/external request

• Exchange and verifies job related information to provide support

Who You Are

• Has successfully completed job readiness training at one of Gap Inc’s nonprofit partners

• Effective communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals

• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required

• Able to handle customer interactions and potential issues/concerns courteously and professionally

• Ability to learn procedural knowledge acquired through on-the-job training

About the company

Gap Inc. is the largest specialty retailer in the United States, and is 3rd in total international locations, behind Inditex Group and H&M. As of September 2008, the company has approximately 135,000 employees and operates 3,727 stores worldwide, of which 2,406 are located in the U.S.

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