This Way ONward Sales Associate - Friendly Center

Gap Inc.; Greensboro (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in retail seeks a customer service associate to engage with customers and provide exceptional service. The role involves educating customers about products, supporting store operations, and fostering brand loyalty. Ideal candidates will have effective communication skills and a problem-solving mindset.

Qualifications

• Effective communicator with technology skills.
• Problem solver focused on continuous improvement.
• Ability to handle customer interactions professionally.

Responsibilities

• Engage and connect with customers through excellent service.
• Support store leadership and collaborate with employees.
• Handle complex customer interactions courteously.

Skills

Communication

Problem Solving

Customer Service

Education

Job readiness training

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Serve as a role model to achieve priorities in store, with the customer as the primary focus
• Support the store leadership team to collaborate effectively with employees and ensure work tasks are completed in a timely and efficient manner
• Build and share expertise in an assigned specialized functional area
• Support completion or work processes before or after the store closes as needed inclusive of opening and/or closing the store
• Listen and ask questions to solicit feedback to understand needs and provide service
• Handle unique or complex customer interactions

Who You Are

• Has successfully completed job readiness training at one of Gap Inc’s nonprofit partners
• Effective communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Ability to learn procedural knowledge acquired through on-the-job training