This Way ONward Sales Associate - Foxwoods Designer

Gap Inc.; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

Gap Inc. is seeking a customer service expert to engage and connect with customers, providing exceptional service and product knowledge. The role involves supporting store operations, building brand loyalty, and ensuring a premium customer experience. Ideal candidates will have completed job readiness training and possess strong communication and problem-solving skills.

Qualifications

• Completed job readiness training with Gap Inc.’s nonprofit partners.
• Skilled in using technology to engage with customers.
• Proactive in taking action and open to feedback.

Responsibilities

• Provide excellent customer service and product knowledge.
• Support store leadership and collaborate with employees.
• Handle complex customer interactions professionally.

Skills

Effective communication

Problem solving

Customer engagement

Education

Job readiness training

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product knowledge and use this expertise to educate, inform, inspire, and outfit the customer. You will offer information on current merchandise assortment, store promotions, and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers, build brand loyalty, and deliver productivity.

Gap Inc. is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran's status, or any other characteristic protected by law. The position is posted in accordance with Title 33 Mashantucket Pequot Tribal and Native American Preference Law — Native Americans are given preference in hiring for this position.

What You'll Do

1. Become an expert in the brand's selling behaviors and leverage these with every customer to provide a premium experience.
2. Serve as a role model to achieve store priorities, with the customer as the primary focus.
3. Support the store leadership team in collaborating effectively with employees and ensuring tasks are completed efficiently.
4. Build and share expertise in a specialized functional area.
5. Support store opening and/or closing processes as needed.
6. Listen and ask questions to understand customer needs and provide appropriate service.
7. Handle complex customer interactions professionally and courteously.

Who You Are

• Have completed job readiness training with one of Gap Inc.’s nonprofit partners.
• Effective communicator skilled in using technology to engage with customers and team members to meet goals.
• A problem solver focused on continuous improvement, open to feedback, and proactive in taking action.
• Able to handle customer concerns courteously and professionally.
• Capable of learning procedural knowledge through on-the-job training.