This Way ONward Sales Associate - Festival Market at Dogwood

Gap Inc.; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company in retail is seeking a Customer Service Associate who will engage customers through excellent service, product knowledge, and operational efficiency. This role focuses on building brand loyalty while ensuring a premium shopping experience. Candidates should be effective communicators and problem solvers, ready to learn and adapt in a dynamic environment.

Qualifications

• Effective communicator with technology skills.
• Able to handle customer interactions professionally.

Responsibilities

• Engage with customers by providing excellent customer service.
• Support store leadership and complete work tasks.
• Handle unique customer interactions courteously.

Skills

Communication

Problem Solving

Customer Service

Education

Job Readiness Training

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product knowledge and use this expertise to educate, inform, inspire, and outfit the customer. You will offer information on current merchandise assortment, store promotions, and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering productivity.

What You'll Do

1. Become an expert in the brand's selling behaviors and leverage these with every customer to provide a premium experience.
2. Serve as a role model to achieve store priorities, with the customer as the primary focus.
3. Support the store leadership team to collaborate effectively with employees and ensure timely completion of work tasks.
4. Build and share expertise in an assigned specialized functional area.
5. Support completion of work processes before or after store hours, including opening and closing the store as needed.
6. Listen and ask questions to understand customer needs and provide appropriate service.
7. Handle unique or complex customer interactions professionally and courteously.

Who You Are

• Have successfully completed job readiness training at one of Gap Inc’s nonprofit partners.
• Effective communicator with the ability to utilize technology effectively and engage with customers and team members to meet goals.
• A problem solver focused on continuous improvement, always learning, open to feedback, and proactive in taking action.
• Able to handle customer interactions and potential issues or concerns courteously and professionally.
• Capable of learning procedural knowledge through on-the-job training.