Third Shift Customer Service

Planet Fitness - Duo Fit, LLC; Hilliard (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness - Duo Fit, LLC in Hilliard, OH is seeking an Overnight Cleaner to maintain the club's cleanliness and safety during the 10pm–6am shift, Monday through Friday.

This full-time role focuses on sanitizing restrooms, locker rooms, equipment, and gym floors, greeting members, and providing courteous service while safeguarding the facility.

Qualifications

• Cleaning background preferred.
• Customer service background preferred.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability required.
• High School diploma/GED preferred.

Responsibilities

• Greet members and guests with exceptional service.
• Respond to questions and escalate to management as needed.
• Maintain cleanliness of the club, floors, restrooms, and equipment.
• Ensure safety and monitor for hazards throughout shift.
• Restock supplies in locker rooms.
• Follow Lost and Found and report missing items.

Skills

Cleaning background

Customer service background

Education

High School diploma/GED

Job description

Job Summary

The Overnight Cleaner will be responsible for the overall cleanliness of all areas of the facility to ensure a positive and safe member experience. Position hours are 10pm through 6am, Monday through Friday weekly. This position is Full Time.

Essential Duties and Responsibilities

• Greet members, prospective members and guests by providing exceptional customer service
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed
• Maintain the neatness and cleanliness of the club
• Monitor for safety of persons and cleanliness in the club
• Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
• Stock locker rooms with proper supplies/paper products.
• Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.
• Follow Lost and Found Policy and turn in lost member property to the Club Manager/Assistant Club Manager immediately.

Qualifications/Requirements

• Cleaning background preferred
• Customer Service background preferred
• A passion for fitness and health
• Upbeat and positive attitude!
• Punctuality and reliability is a must
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers
• Strong listener with the ability to empathize and problem solve
• Demonstrate diplomacy in all interactions while using appropriate behavior and language
• High School diploma/GED equivalent preferred
• Must be 18 years of age or older

Physical Demands

• Continual standing and walking during shift
• Acknowledgement of members when maintaining the facility
• Must be able to occasionally lift up to 50 lbs
• Will dilute and clean with chemicals throughout shift
• Clean and sanitize equipment, restrooms and surfaces throughout the club
• Monitor club and assist members throughout entirety of shift

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.