Third Person in Charge

Albertsons Companies; Walnut Creek (CA); On-site; USD 65,000 - 98,000; Full time

Job summary

Safeway, part of Albertsons Companies, is seeking a Third Person in Charge to oversee store operations when the Store Director and ASD are not present. The role provides customer service, coordinates with leadership, and trains new employees.

You will manage late shift activities, supervise staff, handle customer issues, and support merchandising, hiring, and safety programs to ensure smooth daily operations and readiness for advancement into store management.

Qualifications

• High School Diploma or equivalent required.
• Four or more years of retail experience required; grocery experience preferred.
• Strong customer service and supervisory skills.
• Excellent written and verbal communication and leadership abilities.
• Ability to work flexible am/pm shifts.
• Ability to work independently and as part of a team.
• Analytical mindset for planning, reporting, scheduling and supervising.
• Ability to judge and react to business activity.
• Knowledge of basic math.

Responsibilities

• Works mainly closing shifts to run total store operations in the absence of the Store Director and ASD.
• Collaborates with the ASD on center of store operations and covers for the ASD on days off or vacations.
• Oversees total store operation and supervises all employees; handles customer complaints in the absence of leadership.
• Initiates corrective action as needed when leadership is away.
• Acts as liaison between store leadership and late shift operations for smooth operations.
• Encourages customer-friendly service; engages in suggestive selling and handles customer relations.
• Performs ordering, receiving, storing, pricing, stocking and merchandising duties.
• Coordinates with late shift staff to plan and direct day-to-day operations and special sales needs.
• Trains Head Clerks/PICs for promotion to Third Person in Charge.
• Supports safety culture and required training for new hires and ongoing staff.
• Develops and executes merchandising plans with department leads and clerks.
• Ensures displays and stock levels align with policies and store standards.

Skills

Customer service

Supervisory skills

Store operations

Written and oral communication

Leadership

Initiative

Teamwork

Analytical skills

Math skills

Education

High School Diploma

Job description

Safeway has an opening for a Third Person in Charge!

The Third Person in Charge is responsible for the operations of the entire store when the Store Director (SD) and Assistant Store Director (ASD) are not present. The position is one of the job classifications from which candidates for retail leadership development training are typically selected, the successful completion of which may lead to advancement into store management. The Third Person in Charge provides customer service, administers training to new employees, coordinates with others to determine hiring needs and to identify and select candidates for interviews, and assists with merchandising execution for the store. The Third Person also coordinates with the late shift employees in directing the day-to-day activities of the late shift when the Store Director and Assistant Store Director are not present, including assessment of daily operational needs and training personnel. Assists in ordering, receiving storing, pricing, stocking and merchandising.

Responsibilities

• Works primarily closing shifts to run total store operations in the absence of the Store Director and Assistant Store Director.
• Works with the Assistant Store Director on center of store operations and fills in for Assistant Store Director on their days off, when the ASD is filling in for Store Director, or while the ASD is on vacation.
• Overall management responsibility for the total store operation, including supervision of all employees and the handling of customer complaints, in the absence of the Store Director and Assistant Store Director.
• Initiates corrective action as needed in the absence of the Store Director and Assistant Store Director.
• Acts as the liaison between the Store Director/Assistant Store Director and the late shift operations to ensure smooth operations of the store.
• Encourages and maintains an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly, courteous customer service. Engages in suggestive selling and other sales techniques. Handles customer relations issues.
• Performs ordering, receiving, storing, pricing, stocking, and merchandising duties. Coordinates with late shift employees/department leads in planning, organizing, and directing day-to-day operations of the store during the late shift and special sales/AD needs. Assists with implementing Company and Division merchandising policies and/or Store Director instructions.
• Coordinates with Assistant Store Director to prepare "things to do list" for night stockers for closing shifts; prepares "things to do list" for day stockers for day or mid shifts.
• May perform duties of the receiving clerk in the absence of the Inventory Control Clerk.
• Build and execute marketing and merchandising plans for the store working with Head Clerks, PICs, and Food Clerks.
• Ordering for displays and working with day stockers to minimize out of stocks.
• Support Store Director and Assistant Store Director with execution of the strategies to improve product placement, profit, sales, store standards, and other key metrics.
• Trains Head Clerks/PICs for possible promotion to Third Person in Charge.
• Support the Store Director with the overall success of the Company's Safety Culture and Safety programs in the store to provide a safe work environment for employees and shopping experience for customers
• Coordinates with Store Director and Head Bookkeeper/In-Store Recruiter to assess and meet hiring needs by ensuring positions are posted, interviews are scheduled for the Store Director, Assistant Store Director, or Third Person with candidates, and the onboarding of new hires takes place after hiring decisions are made.
• Ensures that the required web-based training is administered to new employees and ensures all mandatory training is provided to each new hires and newly promoted employees. Ensures all new hire paperwork and policies are acknowledged by all new hires and/or promoted employees and maintained in personnel files.
• Store assignments can change due to operational needs.

Qualifications

Education Level: High School Diploma (or equivalent)

Experience Level

• Four or more years retail experience required
• Retail grocery experience preferred

Skills and Experiences

• Proficient customer service and supervisory skills.
• Strong understanding of overall store operations.
• Requires strong written and oral communication skills, leadership skills, and the ability to get along with others.
• High degree of initiative and sense of urgency.
• Available to work flexible hours (am/pm shifts).
• Ability to work independently and as a part of a team.
• Ability to be friendly, courteous, tactful, and maintain composure in dealing with customers and co-workers.
• Requires the analytical ability to handle administrative details such as planning, reporting, meeting operational objectives, scheduling, and supervising.
• Requires the ability to judge and react to business activity.
• Requires knowledge of basic math an