Third Party Account Manager

Figure Lending; Charlotte (NC); On-site; USD 31,478 - 47,210; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Employer-paid life and disability insurance

11 observed holidays and PTO plan

Up to 12 weeks of paid family leave

Continuing education reimbursement

Job summary

Figure Lending is seeking a Third Party Account Manager located in Charlotte, North Carolina. The role requires a strong background in Non-QM lending, with at least 5 years of mortgage operations experience. You will be responsible for managing broker relations from submission through funding, ensuring that processes are efficient and compliant.

The ideal candidate should possess clear communication skills and familiarity with LOS platforms, with a commitment to operational efficiency. Attractive compensation includes an hourly rate of $22.85 - $34.27 and a 25% annual bonus target.

Qualifications

• 5+ years of mortgage operations experience, with at least 2 years focused on Non-QM Products.
• Strong knowledge of Non-QM guidelines and Third Party workflows.
• Clear and confident communication skills to build broker relationships.

Responsibilities

• Serve as the primary contact for brokers on submitted Non-QM files.
• Review loan packages to ensure they meet submission standards.
• Deliver exceptional service with regular status updates to broker partners.

Skills

Non-QM lending

Mortgage operations

Broker relationship management

Loan structuring

Operational efficiency

Education

BA/BS preferred but not required

Tools

LOS platforms

Job description

About the Role

We’re looking for experienced Third Party Account Managers with a strong background in Non-QM lending to support our broker and correspondent partners from submission through funding. In the Third Party world, Account Managers are often the engine behind every successful Non-QM transaction, ensuring all conditions are cleared, files are accurate, and pipelines move swiftly. If you bring 5+ years of Non-QM or account management experience and thrive in a fast‑paced, partner‑first environment, we’d love to have you on our team.

What You’ll Do

• Serve as the primary contact for brokers and correspondents on all submitted Non-QM files.
• Review loan packages to ensure they meet submission standards and program guidelines.
• Collect, review, and validate documentation related to income, assets, credit, and disclosures.
• Maintain accurate and up-to-date status in the LOS.
• Respond to internal QC or audit findings post-close.
• Deliver exceptional service to broker partners with regular status updates and proactive pipeline management.
• Identify process efficiencies and contribute to continuous improvement within the Third Party channel.
• Other related duties as assigned.

What We Look For

• Minimum 5 years of mortgage operations experience, with at least 2 years focused on Non-QM Products.
• Strong knowledge of Non-QM guidelines, Third Party workflows, and loan structuring.
• Prior experience as a Third Party Account Manager, Processor, or Coordinator is highly valued.
• Clear, confident communication and the ability to build strong broker relationships.
• Familiarity with LOS platforms and a passion for operational efficiency.
• Self‑starter who thrives in a high‑volume, deadline‑driven environment.
• Adhere to all company security policies and data handling procedures.
• Complete mandatory security awareness training within required timeframes.
• Promptly report any suspected security incidents or suspicious activity to the Security team.
• BA/BS preferred but not required.

Salary

• Base Compensation Range: $22.85 - $34.27 /hr
• 25% annual bonus target, paid quarterly

This is the compensation range for the role in the United States. Actual compensation may vary based on a candidate’s experience, skills, location, internal equity, and evolving business needs. While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.

Benefits

• Comprehensive medical, dental, and vision coverage, with 100% employer‑paid premiums for employees and their dependents on select plans
• Company HSA, FSA, Dependent Care FSA, 401(k), and commuter benefits
• Employer‑paid life and disability insurance
• 11 observed holidays and PTO plan
• Up to 12 weeks of paid family leaveContinuing education reimbursement