Third Key Holder - Northbrook

Hollywood Feed; Northbrook (IL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Tips

Employee discounts

Free pet food and supplements

Job summary

Hollywood Feed in Northbrook, IL is hiring a Third Key Holder to support the Store Manager, open/close the store, assist customers, and ensure safe, profitable operations. The role requires weekend availability and the ability to lift up to 50 lbs, with an hourly wage of $15.50 to $19 per hour and opportunities to learn and grow in a friendly pet-focused environment.

As part of the team, you will stock products, handle POS tasks, participate in training sessions, and deliver excellent service to

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening for customer interactions.
• Proven sales and customer service abilities.
• Ability to learn store products quickly and adapt to procedures.
• Experience operating a POS system is a plus.

Responsibilities

• Open or close the store as needed and assist customers.
• Step in with managerial responsibilities during absences.
• Provide friendly service and product knowledge to customers.
• Stock shelves, unload deliveries, and maintain displays.
• Assist with inventory and use POS to complete transactions.

Skills

Verbal communication

Active listening

Customer service

Sales abilities

Teamwork

Learn quickly

POS operation

Education

High School Diploma

Tools

POS system

Job description

Third Key Holder - Northbrook (936 Willow Rd, Northbrook, IL 60062)

Hollywood Feed was established in the 1950s, in Memphis, TN, as a pet supply store with friendly and knowledgeable service. More than half a century later, our love for pets is who we are today. Our associates are family and the face of each location. We care about each other, our pets, and our customers. Come and experience the passion and drive that makes Hollywood Feed what it is today.

Job Summary

The Third Key Holder, who reports to the Store Manager and Assistant Store Manager, opens and closes the store, serves customers, and ensures safe, efficient, and profitable operations while upholding Hollywood Feed's first policy: "Do what is right by the customer."

This position offers a competitive hourly wage of $15.50/hr. to $19/hr.

Key Responsibilities

• Arriving prior to opening and remaining after closing to ensure the store is fully prepared for business operations.
• Assuming managerial responsibilities in the event of management absences.
• Greet and assist customers in accordance with Hollywood Feed's established customer service standards.
• Demonstrate comprehensive knowledge of store products to effectively address the needs of both pets and customers.
• Maintain open and respectful communication with supervisors and coworkers.
• Work efficiently both independently and as part of a team, providing support and training to new employees.
• Expected to have open and weekend availability including closing 3 nights per week.
• Unload and properly stock product deliveries.
• Obtain proficiency in operating the Hollywood Feed point-of-sales system, including:
  • Opening and closing registers.
  • Creating customer accounts.
  • Processing customer transactions.
  • Performing inventory management tasks such as cycle counts.
• Participate in all scheduled Hollywood Feed educational sessions.
• Complete routine weekly store maintenance, including restroom cleaning, sweeping, mopping, dusting, setting up displays, updating prices, and related duties.
• Perform additional administrative duties as assigned.
• Safely operate company vehicles and deliver Same Day Delivery orders in accordance with Hollywood Feed policies, procedures, and safety standards.

Requirements & Qualifications

• Commitment to animals and their owners is vital at Hollywood Feed.
• Strong verbal communication and active listening skills.
• Proven sales and customer service abilities.
• Knowledge of store products or ability to learn quickly.
• Ability to operate or learn the point-of-sale system.
• Valid driver's license with at least 2 years' driving experience (including learner's permit period).

Physical Requirements

• Must be 18 or older.
• Able to lift 50 lbs. overhead and stock shelves repeatedly.
• Can bend, kneel, push, pull, reach, twist frequently.
• Able to stand and walk for 8–10 hours.
• Can climb ladders often to access products.
• Meet Safe Driving Policy and willing to drive company delivery vehicle.
• Utilize company approved biometric authentication systems and safely operate company equipment incorporating biometric, video, audio and other safety technologies. Reasonable accommodation requests will be evaluated through the interactive process in accordance with applicable law.

Education & Experience

• High School Diploma or equivalent

In addition to competitive wages and benefits, retail employees receive tips, and all employees enjoy generous discounts plus free pet food and supplements as Hollywood Feed team members.

Hollywood Feed is an Equal Opportunity Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.